Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

MozBackup backs up deleted Thunderbird account, subfolders, & emails

  • 2 vastausta
  • 3 henkilöllä on sama ongelma
  • 1 näyttö
  • Viimeisin kirjoittaja MSEL

MSEL
MSEL
more options

There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here.

MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0.

How do I get rid, entirely, of this "ghost" account?

There is no support forum for MozBackup and my two emails to the developer have gone unanswered for months, so I am posting this here. MozBackup habitually backs up a Thunderbird account that I deleted, including the subfolders and emails that existed in that account. The account was deleted in Thunderbird and appears to no longer exist there, yet it is repeatedly backed up. MozBackup says it is backing up "Mail\name of deleted account\name of subfolder of deleted account\name of deleted email in that subfolder." A restoration restores the old account in its entirety, with all emails. An upgrade to the most recent stable version of MozBackup, 1.5.1, makes no difference. Various Thunderbird upgrades make no difference. I'm currently using 24.4.0. How do I get rid, entirely, of this "ghost" account?

Valittu ratkaisu

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

Lue tämä vastaus kontekstissaan 👍 0

Kaikki vastaukset (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Valittu ratkaisu

open the profile Help menu (ALT+H) > troubleshooting information.

click on the open folder button and then close Thunderbird.

In the explorer window open the mail folder, then you will need to manually delete the entry there for your old account. Note that accounts are a folder using the server name of the account. A numeric suffix indicates multiples of the same thing. although it could be Bill@gmail and Bob@gmail and Fred@Gamil would be googlemail.com googlemail-1.com, googlemail-2.com so a duplicate is not automatically a duplicate.

MSEL
MSEL Kysymyksen kysyjä
more options

Thank you.