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Firefox not responding

  • 7 antwurd
  • 5 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan mssnyder1

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When I click on the firefox icon I get "non responding" and a blank page. Have uninstalled and reinstalled firefox twice using windows 7

When I click on the firefox icon I get "non responding" and a blank page. Have uninstalled and reinstalled firefox twice using windows 7

Keazen oplossing

Think I found it....hardware acceleration seems to be the problem. In windows 7 there is no tool tab... just options, which threw me for awhile. Thanks for your patience and help.

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Alle antwurden (7)

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Hi mssnyder1

Can you check it in safe mode? start Firefox in Safe Mode by holding down the shift key while starting Firefox and select Start in Safe Mode.

thank you

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Yes and I am presently in safe mode....what's next?

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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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It opens in safe mode. Deleted all the rules from permissions list. Did not see plug in container. Using Norton Security suite via comcast. I disabled the antivirus program and firewall....still not responding. Also before this lastest problem I would also get "firefox already open" problem when clicking on the icon.

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If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Try to disable hardware acceleration in Firefox.

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In Safe mode the extensions are disabled already. When I enable one at a time it is still non-responsive. By the way I don't see where tools is an option. I hit the add-on tab to get to the extensions.

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Keazen oplossing

Think I found it....hardware acceleration seems to be the problem. In windows 7 there is no tool tab... just options, which threw me for awhile. Thanks for your patience and help.