Thunderbird Community Forum

Hello - Some years ago I had old Emails recovered by the support team which were indeed fully deleted in all folders of T'bird. They directed me to the online version to achieve the recovery and it worked well. I am need again and cannot locate those instructions. To be clear, the procedure was from the support team guiding the way. Anyone have possession of these instructions or algorithm, or a better method that still works? Many thanks :)

Since an update 4-5 days ago, Comcast SMTP server does not accept login from Thunderbird. Comcast help page said it was updating and requires a more secure SSL security. Today the Pop3 server does not allow signin either.

How can I select a more secure encryption that will be compatible with comcast.

Thank you.

This issue started to appear 2-3 weeks ago. It appeared on my three ‘smtp.mail.yahoo.com’ (aka, @cox.com) accounts when I was attempting to send a message. The ‘Permanently store this exception’ worked and the messages ceased. My other account: pop3.mailfence.com with smtp.mailfence.com began having the same issue except the “Permanently store this except” function fails to work. At first, only sending (smtp) was failing. Now, I can no longer even access the account without the message (included) being displaying. I am aware that Norton is involved from viewing the certificate information . Yes, I use Norton 360 and have for decades. I have, also, been on the TB support site (https://support.mozilla.org/en-US/products/thunderbird) and found similar issues. Unfortunately, none of them seem to address this specific issue. Thank you in advance for your time and effort. Roger

Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update.

It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes.

It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it.

I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox.

I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded.

Is there a way to manually download the update and apply it? I can't find it on the website.

The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?

Hello.

I use Thunderbird 128.0esr on Win10.

Recently (maybe following the last update), I get the error (translated from German): "The message has been sent, but no copy has been saved to the Sent directory due to problems of access to network or files. You can try again or save the message to the local folder Sent....

Is there a solution?

Thanks a lot

Cheers

Markus

Suddenly I can no longer send emails. Various messages (wh do not copy), most with hieroglyphics and mentioning the need for authentication. I have very low IT skills & have tried the easier solutions found on the internet. A particular question: some web answers suggest that sender addresses with @wanadoo.fr (the old name for Orange) may no longer be compatible with smtp.orange.fr outgoing mail. If so, what to do? Thanks for any ideas.

When I ask Thunderbird to import from Outlook (under the tools menu) it only brings across empty folders.

For example, when it creates the “Outlook Import” set of folders in Thunderbird I get an empty “Outbox” folder. But it does not create an “Inbox” (that had 1 email in it, in my test case I was trying).

This is odd, because I’m sure I have seen this work correctly (importing all folders and emails) recently.

At first I thought it was something about this particular email account, so I tried another and got the same result. So I created a new user on the PC (Windows 11 with all the latest updates), set up an email account in Outlook there, did the import in Thunderbird and exactly the same happened, only the empty folders.

It does this with the main IMAP account I have set up in Outlook and also with a PST I opened in Outlook. It always runs without any errors, but only imports empty folders.

I’m using the latest build of Thunderbird (128.6.0esr (64-bit)). It’s also the latest version of Outlook Version 2501 (build 18429.20044).

What’s going on?

After migrating my Windows Live Mail (WLM) 2012 email folders to Thunderbird, I saw that the folder names were truncated and not the same long name I had the folder named in WLM. I have been editing the folder names by copying the WLM folder name to my clipboard and then renaming that truncated folder name in Thunderbird by renaming the folder use the CTRL-V (paste from clipboard).

Prior to today after having done the above, the renamed folder in Thunderbird was moved according to its new alphabetical name in the listing, but usually in the same vicinity of folders that I was renaming. Now, the newly renamed folder seems to disappear from the listing. I scrolled through all of the folders from a to z but couldn't find it. Out of desperation, I closed Thunderbird and then reopend it to see if that would refresh my list of folders with those folders I had just renamed. And, sure enough all of those renamed folders are visible and in the correct alphatical place on the list.

Any guidance or insight would be greatly appreciated!

Open Settings

General/system Integration

click on check now (to see if Thunderbird beta is trh default mail client on startup)

No boxes are ticked (mail, newsgroups,feeds,calendar)

I tick the Email box and then click 'Set as default'

This closes thar box I then click on 'Check Now'....the ticked Email has unticked itself.

Note: I go to menu and access 'Preferred Applications' .....Thunderbird does not appear as a choice for 'Mail' It also does not appear in the Menu. I do not know how to make that happen

Linux Mint 22 & Linux Mint 22.1

Brian

Hello, to whom may help. I used multiple methods to "move" a 3GB Profile folder from the latest version of Thunderbird on Win10 to the same version of TB on Linux Mint.

I have 1 active (used daily) account and 2 inactive accounts with emails and other account data downloaded for offline viewing. All emails and child folders for ALL 3 accounts are visible and accessible in TB on Win10.

After moving the profile folder (i tried C&P, Import/Export add-on tool, and Profile Manager, etc.) all methods work fine. I can see all child folders under each of the 3 accounts until... I close TB on Linux Mint 22.

When I close and reopen it, the 2 inactive accounts only show the Inbox folder with NO emails inside, but everything is fine with the 3rd active account. All emails and child folders are the same as in TB on Win10. I have no idea WHY and worst of all, how can I solve this problem? Thanks in advance for any suggestions that will help solve this problem. W

login to server POP3 Phonewave.net failed. The Blue receiving mail line continues to search. Can anybody help? I am a retired Army Helicopter pilot not a computer pilot. Geek squad was unable to fix my problem.

After searching and following some suggestions approaches I've consolidated these into the following steps which worked for me:

Copy the Profile to a Disk/USB

1. Mount the disk/USB. This needs to larger than the profile selected
2. On W10, open TB -> Troubleshooting Information -> Profiles -> about:profiles.
3. Find the the profiles where 'Default Profile' is Yes
4. Click on Show in Explorer (e.g. vx7sjwjh.default)
5. Close TB
6. Copy and paste the folder selected in Explorer to the disk/USB to be used for the transfer.

Install the Profile on the maxOS

1. Mount the disk/USB
2. In Finder, find the mounted volume and copy the profile
3. In Finder, select Go->Home
4. If you can't see Library enter 'command+shift+.'
5. In Library->Thunderbird->Profiles
6. Paste the copied profile

Assign the Profile in TB

1. Open TB
2. Help->Troubleshooting Information->Profiles->about:profiles
3. Create New Profile->Continue
4. Choose a name that has not been assigned. You will see an error 'A profile with this name already exists' if it is not unique
5. Click on Choose Folder
6. Select the folder you pasted
7. Click Done
8. Scroll down until you see the Profile you created (if you don't see it, restart TB)
9. Click on 'Set as default profile'
10. Click on 'Launch Profile'

You should now see your profile

Delete used to not work as TB seemed to be forever 'compacting', now appears resolved.

THREADS, the display tacks a new email onto a recent thread-related or not. I did not ask for this and would like to remove it. Seems that since the People behind TB have now left us to the 'community' We are not impressed.

ALAN x@xx.org.uk [address edited for privacy]

Using windows 7 and have been using TB for well over 20 yrs. but very disappointing recently.

I have swapped to Thunderbird and struggling to get my mailboxes up and running Currently my big stumbling block is that I cannot get Thunderbird to remember my mailbox password. I did try checking the box to use the password manager, and it did store it correctly according to the saved passwords in the 'Saved Logins' dialogue in settings but still the problem persists It has worked on occasions but very intermittent and for the past day or so refuses to connect The password that I give to Thunderbird, and the one saved in Saved Logins is correct and works if I try my webmail alternative login Originally I thought the issue may be my Kaspersky Internet Security butting in but I have the same problem when I pause the protection I am out of ides so any help would be gratefully received Regards Greg

I have used Thunderbird with Yahoo (email and calendar) for many years. Never had any problems with email syncing, but calendar was always a bit more difficult. At first it was caldav, but around 2023 it stopped working, so I moved to following instructions: https://help.yahoo.com/kb/SLN4075.html

This stopped working late last year and never managed to find what the problem is...

Searching for a solution found this: https://support.mozilla.org/en-US/questions/1460558

but on reflection, this doesn't work for me (caldav) plus trying to use "Provider for Caldav" I am being told that it is not compatible with my version of Thunderbird (102.11.0 64-bit)

so here is where get to:

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-01-17-07-52-07-c7cd15.png

Any suggestions please?

[CODE] Desktop: KDE Plasma 5.20.5 wm: kwin_x11 vt: 7 dm: SDDM Distro: MX-21.3_KDE_x64 Wildflower January 15 2023 Thunderbird 102.11.0 (64-bit)/CODE

I am currently dealing with important legal matters and my emails in Thunderbird, disappear after I transfer them to allocated folders. The folder indicates the total number of emails the folder contains but only show 1 or 2 out of 9 The solicitor has received what I sent but I am not able to view them again in the folders. 2 of the emails I sent were very large files of photos but the one I sent today was just short and contained only text - the same thing happened again and it disappeared. Is there any way I can make them re-appear?

I have a password. It works fine on Wave webmail. It fails on Thunderbird. It is not a typo, I am pasting it from my password storage.

How do I set a password in Thunderbird that works?

jerrymihailoff

Jan 10, 2025, 12:02 CST

A number of times during the day, when I'm on my email account a window interrupts me to verify my account ( photo attached) After I follow all prompts repeatedly over many times a strange series of slashes cross the top of my window and it asks me if I want to go back to my previous last email. I can not proceed with my activity. So I close the computer and wait a couple of hours and try to start up, BUT my password box is filled with dots. I am unable to continue. So I wait longer. When I do get access it all starts over again. Is this you or google doing this? I have been with Thunderbird for years, and I hate the idea of having to go through Google to use you. Yesterday it locked me out of my computer in total. Need help!

Jerry

Jerry

For a few days, on all our PCs, when I forward certified emails (PEC) the body of the email is empty! This only works if I forward "as attachment" otherwise the body of the email is empty without any attachment. It only happens with PEC (Certified Email) emails, while with "normal" emails everything is fine. >> In the menu bar Select Tools-Options-Composition-General option is set to Inline.

Has anything changed? Anyone have this problem? I've really tried them all!

thanks