Thunderbird won't find my new Virigin Media email address
Hi
I am using /thunderbird ver 38.3.0
My first email address is from Virgin Media, and works fine.
The other day I set up a second VM address - and Thunderbird won't find it. I repeatedely get the error message, shown in the attached screenshot (The new address works in webmail.)
Any ideas please?
Regards, Phil Cook
Chosen solution
To set up your new mail account:
File > New > Exisitng mail account or Menu icon > New Messages > Existing mail account
Enter your name Enter your full @virginmedia email address Enter password - same one you use to access webmail click on 'Continue' button
Thunderbird will attempt to locate server settings. Make sure IMAP has been selected. Check server settings. click on 'Manual Config' It should say: Incoming: IMAP, Server hostname = imap.virginmedia.com, port 993 Outgoing: SMTP Server hostname = smtp.virginmedia.com, port: 465
Make sure the server hostname is correct.
click on 're-test' If ok, click on 'Done' to create the mail account.
Ler a resposta no contexto 👍 0All Replies (7)
The image you supplied looks like you are trying to set it up again, but the server details are wrong. server name does not start with: .virginmedia.com
Before you try to create this account again, lets first see if it is already listed.
re :The other day I set up a second VM address - and Thunderbird won't find it.
Please explain more: If you have already created this mail account before.... Is it listed in the left 'Folder Pane' ? Is it listed in the 'Account Settings' window?
In Thunderbird: 'Help > TRoubleshooting information click on 'copy text to clipboard' paste info into this forum.
Hi - thanks for your time!
If you have already created this mail account before using Virgin Media.... Have created account, but Thunderbird can't find it.
Is it listed in the left 'Folder Pane' ? No, it isn't
Is it listed in the 'Account Settings' window? No, it isn't
The image you supplied looks like you are trying to set it up again, but the server details are wrong. server name does not start with: .virginmedia.com But Virgin Media says it is server name.
Installed EmailTray, and that found new email address at once.
In Thunderbird: 'Help > TRoubleshooting information click on 'copy text to clipboard' paste info into this forum: Here is info you asked for:
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) pop3.blueyonder.co.uk:995, SSL, passwordCleartext
OUTGOING: smtp.blueyonder.co.uk:465, SSL, passwordCleartext, true
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 276480
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
extensions.lastAppVersion: 38.4.0
font.internaluseonly.changed: true
font.minimum-size.x-western: 20
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 20
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 523acd66-14a7-4429-b13f-b001c2465f5
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1448882229
places.history.expiration.transient_current_max_pages: 39349
plugin.importedState: true
print.printer_HP_Deskjet_2540_series_(Network).print_bgcolor: false
print.printer_HP_Deskjet_2540_series_(Network).print_bgimages: false
print.printer_HP_Deskjet_2540_series_(Network).print_colorspace:
print.printer_HP_Deskjet_2540_series_(Network).print_command:
print.printer_HP_Deskjet_2540_series_(Network).print_downloadfonts: false
print.printer_HP_Deskjet_2540_series_(Network).print_duplex: 0
print.printer_HP_Deskjet_2540_series_(Network).print_edge_bottom: 0
print.printer_HP_Deskjet_2540_series_(Network).print_edge_left: 0
print.printer_HP_Deskjet_2540_series_(Network).print_edge_right: 0
print.printer_HP_Deskjet_2540_series_(Network).print_edge_top: 0
print.printer_HP_Deskjet_2540_series_(Network).print_evenpages: true
print.printer_HP_Deskjet_2540_series_(Network).print_footercenter:
print.printer_HP_Deskjet_2540_series_(Network).print_footerleft: &PT
print.printer_HP_Deskjet_2540_series_(Network).print_footerright: &D
print.printer_HP_Deskjet_2540_series_(Network).print_headercenter:
print.printer_HP_Deskjet_2540_series_(Network).print_headerleft: &T
print.printer_HP_Deskjet_2540_series_(Network).print_headerright: &U
print.printer_HP_Deskjet_2540_series_(Network).print_in_color: true
print.printer_HP_Deskjet_2540_series_(Network).print_margin_bottom: 0.5
print.printer_HP_Deskjet_2540_series_(Network).print_margin_left: 0.5
print.printer_HP_Deskjet_2540_series_(Network).print_margin_right: 0.5
print.printer_HP_Deskjet_2540_series_(Network).print_margin_top: 0.5
print.printer_HP_Deskjet_2540_series_(Network).print_oddpages: true
print.printer_HP_Deskjet_2540_series_(Network).print_orientation: 0
print.printer_HP_Deskjet_2540_series_(Network).print_page_delay: 50
print.printer_HP_Deskjet_2540_series_(Network).print_paper_data: 9
print.printer_HP_Deskjet_2540_series_(Network).print_paper_height: 11.00
print.printer_HP_Deskjet_2540_series_(Network).print_paper_name:
print.printer_HP_Deskjet_2540_series_(Network).print_paper_size_type: 0
print.printer_HP_Deskjet_2540_series_(Network).print_paper_size_unit: 1
print.printer_HP_Deskjet_2540_series_(Network).print_paper_width: 8.50
print.printer_HP_Deskjet_2540_series_(Network).print_plex_name:
print.printer_HP_Deskjet_2540_series_(Network).print_resolution: 185113568
print.printer_HP_Deskjet_2540_series_(Network).print_resolution_name:
print.printer_HP_Deskjet_2540_series_(Network).print_reversed: false
print.printer_HP_Deskjet_2540_series_(Network).print_scaling: 1.00
print.printer_HP_Deskjet_2540_series_(Network).print_shrink_to_fit: true
print.printer_HP_Deskjet_2540_series_(Network).print_to_file: false
print.printer_HP_Deskjet_2540_series_(Network).print_unwriteable_margin_bottom: 0
print.printer_HP_Deskjet_2540_series_(Network).print_unwriteable_margin_left: 0
print.printer_HP_Deskjet_2540_series_(Network).print_unwriteable_margin_right: 0
print.printer_HP_Deskjet_2540_series_(Network).print_unwriteable_margin_top: 0
print.printer_HP_ENVY_4500_series_(Network).print_bgcolor: false
print.printer_HP_ENVY_4500_series_(Network).print_bgimages: false
print.printer_HP_ENVY_4500_series_(Network).print_colorspace:
print.printer_HP_ENVY_4500_series_(Network).print_command:
print.printer_HP_ENVY_4500_series_(Network).print_downloadfonts: false
print.printer_HP_ENVY_4500_series_(Network).print_duplex: 0
print.printer_HP_ENVY_4500_series_(Network).print_edge_bottom: 0
print.printer_HP_ENVY_4500_series_(Network).print_edge_left: 0
print.printer_HP_ENVY_4500_series_(Network).print_edge_right: 0
print.printer_HP_ENVY_4500_series_(Network).print_edge_top: 0
print.printer_HP_ENVY_4500_series_(Network).print_evenpages: true
print.printer_HP_ENVY_4500_series_(Network).print_footercenter:
print.printer_HP_ENVY_4500_series_(Network).print_footerleft: &PT
print.printer_HP_ENVY_4500_series_(Network).print_footerright: &D
print.printer_HP_ENVY_4500_series_(Network).print_headercenter:
print.printer_HP_ENVY_4500_series_(Network).print_headerleft: &T
print.printer_HP_ENVY_4500_series_(Network).print_headerright: &U
print.printer_HP_ENVY_4500_series_(Network).print_in_color: true
print.printer_HP_ENVY_4500_series_(Network).print_margin_bottom: 0.5
print.printer_HP_ENVY_4500_series_(Network).print_margin_left: 0.5
print.printer_HP_ENVY_4500_series_(Network).print_margin_right: 0.5
print.printer_HP_ENVY_4500_series_(Network).print_margin_top: 0.5
print.printer_HP_ENVY_4500_series_(Network).print_oddpages: true
print.printer_HP_ENVY_4500_series_(Network).print_orientation: 0
print.printer_HP_ENVY_4500_series_(Network).print_page_delay: 50
print.printer_HP_ENVY_4500_series_(Network).print_paper_data: 9
print.printer_HP_ENVY_4500_series_(Network).print_paper_height: 11.00
print.printer_HP_ENVY_4500_series_(Network).print_paper_name:
print.printer_HP_ENVY_4500_series_(Network).print_paper_size_type: 0
print.printer_HP_ENVY_4500_series_(Network).print_paper_size_unit: 1
print.printer_HP_ENVY_4500_series_(Network).print_paper_width: 8.50
print.printer_HP_ENVY_4500_series_(Network).print_plex_name:
print.printer_HP_ENVY_4500_series_(Network).print_resolu
Regards, Phil
Try filling the new account form correctly. The image you posted shows one problem. The buttons labeled IMAP and SMTP are just that, buttons to select the server type. It does not mean you do not have to enter the server name completely and correctly.
For this new existing mail account which you are trying to add. What is the part of your email address which comes after the @ ?
Toad-Hall modificouno o
Thank you!
Yes, but - this is done automatically by Thunderbird. User has no control,
Regards, Phil
Toad-Hall said
For this new existing mail account which you are trying to add. What is the part of your email address which comes after the @ ?
Regards & thanks for your time, Phil
Chosen Solution
To set up your new mail account:
File > New > Exisitng mail account or Menu icon > New Messages > Existing mail account
Enter your name Enter your full @virginmedia email address Enter password - same one you use to access webmail click on 'Continue' button
Thunderbird will attempt to locate server settings. Make sure IMAP has been selected. Check server settings. click on 'Manual Config' It should say: Incoming: IMAP, Server hostname = imap.virginmedia.com, port 993 Outgoing: SMTP Server hostname = smtp.virginmedia.com, port: 465
Make sure the server hostname is correct.
click on 're-test' If ok, click on 'Done' to create the mail account.
Toad-Hall modificouno o