Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Professional support option

  • 3 respostas
  • 1 has this problem
  • 18 views
  • Last reply by Matt

more options

Hi. I understand there are scams out there, but I am very willing to pay Mozilla or a 3rd-party for immediate professional phone support for Thunderbird (and Firefox) in case I have a problem, which I probably will at some point. When I do have a problem I very much value real time support by phone so I'm not paralyzed waiting for an answer. I understand that may not be Mozilla's model; if so, are there any 3rd party consultants you know of that you do not consider to be scammers?

Thank you,

Russ

Hi. I understand there are scams out there, but I am very willing to pay Mozilla or a 3rd-party for immediate professional phone support for Thunderbird (and Firefox) in case I have a problem, which I probably will at some point. When I do have a problem I very much value real time support by phone so I'm not paralyzed waiting for an answer. I understand that may not be Mozilla's model; if so, are there any 3rd party consultants you know of that you do not consider to be scammers? Thank you, Russ

Chosen solution

There are moves afoot in the Thunderbird development company to look at some form of paid support contracts. I have no details at all about what that might look like, be in offered by the development company, a contractor or for that metter if it would only be something for "big" business. There is however a position advertised.

You posting has prompted me to email someone with the team to see if there is anything public about the proposal that I can point you to. But I am not aware of anything in particular at the moment.

Ler a resposta no contexto 👍 1

All Replies (3)

more options

Chosen Solution

There are moves afoot in the Thunderbird development company to look at some form of paid support contracts. I have no details at all about what that might look like, be in offered by the development company, a contractor or for that metter if it would only be something for "big" business. There is however a position advertised.

You posting has prompted me to email someone with the team to see if there is anything public about the proposal that I can point you to. But I am not aware of anything in particular at the moment.

more options

Matt,

Thanks for your reply. I need a consultant who doesn't have to reinvent the wheel to help with some issues.

  • Delete duplicates in eudora.
  • Clean up some eudora corruption.
  • Transfer cleaned up emails from eudora to Thunderbird, with existing mailbox directory/folder structure.
  • Set up new email addresses in Thunderbird.
  • Transfer from outlook and protonmail to Thunderbird with same directory structure.
  • a few other things

If you hear of anyone, please send them my way.

Best Regards,

Russ

more options

What you ask is not simple and comes with serious complications. Not the least of which is to use proton mail with a client you need to install their software on your computer first and have a paid account with them. Free accounts are browser only.

If you are looking for end to end encryption, I suggest you wait a few months until Thunderbird 78 is released as it will have a range of built in encryption options.

Eudora has in effect been abandoned for more than a decade, to to fix anything with it you need to use old tools (some do not work on modern operating systems. Eudora rescue is the best I have any recollection on for fixing Eudora import issues. The article here is dated, but exceedingly relevant still as Eudora has been technically dead for years. Nothing has changed there really.

Personally I would recommend any Thunderbird import using Thunderbird V3 as that is the version used as the basis of Eudora OSE so probably has the best Eudora import. You can get old version of Thunderbird here. First pick a version number, then an operating system and finally a language version.

I was not ever much of a Eudora user, I used it for a couple of weeks in the 1990s and was not really a fan, so I can not offer much in the Eudora side of things.

Thunderbird however has an addon to remove duplicate messages from a folder. There is no "global message store" so there is no global removal tools.

So my initial advice would be to simply install Thunderbird V3 and allow it to import from your Eudora store. It may be that it is in a state to "just import" but be aware import requires that Eudora to have been installed on the same machine as it used registry entries Eudora created to locate your Eudora data

If it does not import go the Eudora Rescue route.

Once imported, immediately update using the installer you get from thunderbird.net to the latest version. Version 3 has some nasty bugs that were not fixed until V5 came out and the current release is perhaps the most stable I have used.

Once you are into the new version, adding a new address is as simple as selecting to do so from the menu. You enter the email address and password and as a general rule Thunderbird does the rest.,

But the fundamental issue is your suggestion of the use of proton mail. I would strongly recommend against it as it is a perfect vehicle for vendor lock in. You put your mail there and unless you pay you loose it. It might appear simple on the surface, but it is not. With many of your contacts getting an email with a link to read the mail you sent because they do not have encryption on their device, or are not a proton mail user. It meets the demands of the American HIPPA, but beyond that it is not appealing to me.