Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recover settings

  • 3 respostas
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I messed up firefox and uninstalled it. Then I forgot the password and changed it. My other computers still have my settings, but with a different password. Should I change the password back to get all my settings back?

I found the correct password on another computer. The other computer still has all the correct bookmarks and add-ons. I really, really, really can't lose all those settings. I will also need to be adding a table to the same account.

I messed up firefox and uninstalled it. Then I forgot the password and changed it. My other computers still have my settings, but with a different password. Should I change the password back to get all my settings back? I found the correct password on another computer. The other computer still has all the correct bookmarks and add-ons. I really, really, really can't lose all those settings. I will also need to be adding a table to the same account.

Chosen solution

On the computers that still have their data; Do Not Connect to sync. Their data might be deleted.

The best option is this; Shut down the old sync. Then create a new account. Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings

After, create a new sync using the system/profile that has the data. Wait for a while until the syncing is done before adding any new members.

Ler a resposta no contexto 👍 0

All Replies (3)

more options

I can't touch anything until I get instructions.

more options

If you are talking about sync;

Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.

more options

Chosen Solution

On the computers that still have their data; Do Not Connect to sync. Their data might be deleted.

The best option is this; Shut down the old sync. Then create a new account. Delete Account: Look for Delete Account at the bottom of https://accounts.firefox.com/settings

After, create a new sync using the system/profile that has the data. Wait for a while until the syncing is done before adding any new members.