Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After I download the new version of firefox, it flashes that it cannot finish because I do not have privilages to certain things in the new version. Can you explain this?

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by rlsm77

more options

I get all through the downloading process and move it to my applications. It then ask me if I want to replace the old version with the new one. When I click on replace, a new window comes up with the fact that my computer does have privileges for some of the operations so I cannot complete the process. What really gets me though, is that it still pops up saying I need to download the new version. I do not know what to do.

I get all through the downloading process and move it to my applications. It then ask me if I want to replace the old version with the new one. When I click on replace, a new window comes up with the fact that my computer does have privileges for some of the operations so I cannot complete the process. What really gets me though, is that it still pops up saying I need to download the new version. I do not know what to do.

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Ler a resposta no contexto 👍 0

All Replies (2)

more options

Chosen Solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Thank you so much. That fixed it right up.