Thunderbird Community Forum

My first support request about this was posted on Mon, Nov 18 (8:53 a.m.). I never got a response--probably my fault for posting a minor correction which may have caused everyone else to think someone knowledgeable had responded. I apologize for starting a new thread, but it’s been almost a week now and I really need help. The situation: I get my email via POP, and something got corrupted as a result of doing a backup of TB on Nov 15 using MozBackup. Following advice by Toad-Hall on 11/7/23 to a similar support request, in Troubleshooting Information, inside Profile folder, then in Mail, then in the folder for my server, I renamed “Inbox” as “OldInbox.” A new Inbox and new Inbox.msf got created in Mail > 'my-server.' The new Inbox is 0 KB and is dated to the Nov 14, the evening before I did the MozBackup. The date on the new Inbox.msf keeps advancing. There’s a OldInbox.msf file too, with date that keeps advancing. The new Inbox.msf file doesn’t work or isn’t getting used or some such. When I open TB, Inbox still shows the same old list of emails (now inaccessible) that used to be there and that are now accessible in the folder OldInbox. I still get the error message when I try to Get Messages. TB is still not downloading emails from the mail server. How do I get a functioning Inbox?

Hallo Up the 4th of October all was ok (see Pix 32), after the 4th I cannot send emails. Error message is Pix 36. Output settings Pix33. Input settings Pix 34. Thunderbird version Pix 40. Zonealarm Pro Version Pix (41).I have a newist laptop with windows 10

Workshop PC Windows 8.1 Pro is set for auto daylight savings adjust and has the correct time. rastas@rastaselectronics.com.au is arranged through VentraIP. As shown by Pix 36 all has been ok since The Messaging Co took over from Internode.

Laptop I have a newish laptop with windows 10 (fully updated) and with the latest versions of Thunderbird plus Zonealarm. This laptop can recieve but not send as well.

I've turned off Zonalarm on both and tested to no avail.

Cheers

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

I read on the internet that if I go to Mail then the body of the email should be available when blank in above subject files/folders. This does work, but it has only just started happening. Internet information says due to out of date apps, does this mean Thunderbird is out of date and needs updating because usually the updates are automatic? Or does Thunderbird need to look at the problem and fix, I shouldn't have to go to Mail each time an email body is blank. Not all emails are blank. Appreciate your assistance.

Can this be doctored to send via Thunderbird? If so pointers would be apreciated! Sub FredWeeklyReport() Dim OutApp As Object

   Dim OutMail As Object
   Dim MyAddress As String
   Dim MyAddress2 As String
   Dim Response
   Set OutApp = CreateObject("Outlook.Application")
   Set OutMail = OutApp.CreateItem(0)

   On Error Resume Next
   
   Response = MsgBox("Fred. Hide all invoices, check worksheet is up to date", vbOKCancel)
   If Response = vbCancel Then GoTo ExitLable
   'Worksheets("Sheet19").Visible = False
   MyAddress = Sheets("Work summary").Range("Eddress1").Value
   MyAddress2 = Sheets("Work summary").Range("Eddress2").Value

   With OutMail
       .To = MyAddress
       '.CC = MyAddress2
       .BCC = ""
       .Subject = "Fred - PM - Weekly report"
       .Body = "Attached please find my weekly report. Regards, Peter"
       .Attachments.Add ActiveWorkbook.FullName
       'You can add other files also like this
       '.Attachments.Add ("C:\test.txt")
       .Send   'or use .Display
   End With
   On Error GoTo 0

ExitLable:

   Set OutMail = Nothing
   Set OutApp = Nothing

End Sub

Out of the blue, my Mozilla Thunderbird emails quit coming in. I paid a guy to get 2 weeks worth of emails to come in and thought the problem was fixed. Next day, same problem - no new emails coming in. What is happening? I need help.

I am unable to send any messages. Getting this error message - An error occurred while sending mail. The mail server responded: Resources restricted from 69.115.218.69 - try again later (AA,31).

It will list whatever address I am sending to or one off of a group. If I delete the one address it lists out of a group I get the same message with a new address cited.

Any suggestions?

Hi

I have several different email accounts. All but one are working fine. But my primary account is continuously unresponsive and freezes. This has been going on for several weeks now and today I can't get that account to work at all.

I'm on Windows 11 and have tried re-starting my laptop in Safe Mode but the freezing persists. I've tried turning off Windows Defender - it makes no difference and I don't have any other anti-virus running.

I have 450 emails in my Inbox and don't want to lose any of them or my address book. I do back up each week.

Not very tech savvy and no clue how to sort the issue out.

All help appreciated.

Constant blue circle timeouts when trying to open emails or send. Everything stops while the blue circle of death throbs for up to 30 seconds every time. Makes every email sent and every one marked junk or otherwise take forever.

Help.

Platform is Linux Mint 21.3 Cinnamon Thunderbird 115.16.0esr (64-bit) I must have caused this problem while making a mistake while adding a google gmail takeout file to local folders.

Now account settings shows Local Folders / Local Directory as:

   /home/xyz/Downloads/Google Takeout/Takeout/Mail

In Local Folders the Outbox folder properties location shows:

  mailbox:///home/xyz/Downloads/Google Takeout/Takeout/Mail/Unsent Messages

In another Linux system Thunderbird shows Local Folders / Local Directory as:

  mailbox:///home/xyz/.thunderbird/g44es9f2.default-release/Mail/Local Folders/Unsent Messages

Which tells me basically where it should be pointing.

I tried to change (in account settings) Local Folders / Local Directory using the Browse... button but the Select Local Directory window doesn't give any access to the .thunderbird folder.

How can I change the account settings Local Folders / Local Directory back to what it should be?

Ich muss beim versenden ein Passwort eingeben. da ich aber das passwort nicht mehr weiss habe ich versucht ein neues einzugeben. das hat leider auch nicht geklappt. ich habe auch versucht mozilla thunderbird zu deinstalieren und dan wider neu zu instalieren, aber das hat auch nicht geholfen.

was kann ich tun?

mit freundlichen grüssen harry bodemann

Hi I am syncing contacts between iCloud and Thunderbird and in most aspects it’s flawless. However when I change or create a contact in Thunderbird there seem to be a problem in character encoding. When I view the contact in iCloud the swedish characters åäö are replaced with som random strings. The other way around works as it should.

Does anyone recognize the problem and perhaps have a solution? Thanks.

While cleaning up email to get rid of the large amount of junk I sort by correspondent. This allows me to select several of the mostly junk emails together to delete them. I highlight the first email I want to delete, go to the last one and hit shift and click. Sometimes that can be over a hundred or so emails to delete at once. After selecting delete, sometimes they don't all delete. The email is no longer bolded as though I had read it, but only a portion of the selected actually delete. It sometimes takes 2, 3 or more times of selecting them to get them to all delete. This has just been recently, within the past few months that I have noticed this. Not a terrible problem, but curious as to why this happens.

Starting about a year or more ago, when trying to set up profiles on Thunderbird for a comcast.net email address, it would fail. The different errors generated would indicate it was a problem on the mail server, and not with thunderbird. Even comcast support couldn’t figure it out. With trial and error, I finally did. - Enter your name, address and password in the setup screens and allow it to get to the “configuration found” menu. - Select to configure manually. - Under incoming server for IMAP, Authentication Method will show 0Auth2. Change it to normal password. - For Username, it will be set to the entire email address. Remove the “@” sign and everything to the right of the “@” sign. So instead of email@domain.com it will show “email” and that’s it. - Under outgoing server for SMTP the authentication method will show 0Auth2. Change it to normal password. - If username shows the entire email address, (It shouldn’t, if you changed it for IMAP) then remove the “@” sign and everything to the right of the “@” sign. - Click the Re-Test button and it should pass. - Click the Done button and the setup should be completed with no issues. -

I had been happily using Tbird for many years. In mid February, when I tried to open my inbox, the message was "inbox in use for some other operation". If it was in use, I did not know about it. Then the message changed to "Thunderbird has crashed". I tried again many times over a few months but got the same results. I've just about been coping using webmail but with much grinding of teeth. Today when I tried again, there was no message and no inbox. I've also tried opening a 2nd Tbird account but got nowhere. Does anyone have any suggestions please? Thanks, Richard>

Ive recently started using Thunderbird and its setup with my Gmail account.

When i try and search from the search bar, on outlook i used to be able to search within the PDF document so if i had alot of invoices with the same product on it say 'TBA123' as the product code it would bring all the documents with that in the PDF, is this something that should work on Thunderbird?

Hi folks!

When I connect my Feedly RSS to Thunderbird's RSS subscription, I can't receive any new messages. In addition, I can't see the old messages in the folders. I couldn't find any way to solve this problem (for those who use Feedly).

When adding an RSS Feed, I don't get any valid URLs, I add it via Feedly "Organize Feeds ---> OPML Export ---> Download Export file" and then via Thunderbird "Feed subscripts ---> Import ---> My OPML file".

Thunderbird correctly reads all RSS feed URLs, file names, folder contents when I add this file. I save it and thinking it works and everything is fine. However, when I click "Get new Messages", no messages come through. I check the Feedly website a few minutes later to see if there are any new messages and I can see the new messages in Feedly.

In order to solve the problem and make it more understandable screenshots are below.

Thank you for your help, best!

Dear Support,

I am experiencing an issue with my PEC mailbox configured in Thunderbird. In the sender column, an incorrect email address often appears, unrelated to the actual sender of the received email. In some cases, I see the phrase "on behalf of:" followed by an email address that has no connection to the message in question.

This issue makes it difficult to correctly identify the real sender of emails. I have already checked my account configuration and updated Thunderbird to the latest version, but the problem persists.

Could you please provide guidance on how to resolve this behavior?

I am available to provide further details or screenshots of the issue if needed.

Thank you in advance for your assistance.