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I can't close a pop up window after entering information

  • 2 replies
  • 2 have this problem
  • 27 views
  • Last reply by timtoonz

timtoonz
timtoonz
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On a few websites, when asked to enter some information in a pop up window, after entering the information, the "submit" button at the bottom of the window does not work, and the pop up window won't close. Notably: paypal shipping and FedEx email tracking results. I have to use a different browser to make it work. Long time issue with firefox here; have tried refreshing, deleting cookies, cache, etc. Nothing helps

On a few websites, when asked to enter some information in a pop up window, after entering the information, the "submit" button at the bottom of the window does not work, and the pop up window won't close. Notably: paypal shipping and FedEx email tracking results. I have to use a different browser to make it work. Long time issue with firefox here; have tried refreshing, deleting cookies, cache, etc. Nothing helps

Chosen solution

Hi timtoonz, Do you have 'Block Pop-up Windows' checked in Options -> Privacy & Security -> Permissions? Add an exception for those sites and see if it works.

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All Replies (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Chosen Solution

Hi timtoonz, Do you have 'Block Pop-up Windows' checked in Options -> Privacy & Security -> Permissions? Add an exception for those sites and see if it works.

timtoonz
timtoonz Question owner
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Yes, this seems to have solved the issue! 

  Thank you so much!