Firefox Root Certificate Expiration: Questions & Tips for Updating

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s … (read more)

Important update! On March 14, 2025, a critical root certificate in Firefox will expire. If you’re still using an older version (before Firefox 128 or ESR 115.13+), it’s crucial to update to Firefox 128 or newer to avoid issues with add-ons, DRM-protected content, and other features.

For full details, check out Update Firefox to prevent add-ons issues from root certificate expiration.

If you have questions about the update or need help with the process, this is the place to ask! Whether you’re just starting or you’ve already updated and want to share your experience, we’d love to hear from you.

Let’s come together, share tips, and ensure we’re all prepared. Drop your questions or insights below!

Asked by Lucas Siebert 2 months ago

Last reply by fictoproductions 3 hours ago

The thumbnail fails to load, displaying a black screen on the user's first visit to the page

I am reaching out to seek assistance with a recurring issue we are experiencing in the Mozilla Firefox browser. Issue Description: On the user's first visit to the page,… (read more)

I am reaching out to seek assistance with a recurring issue we are experiencing in the Mozilla Firefox browser.

Issue Description: On the user's first visit to the page, the thumbnail fails to load and displays a black screen instead of the intended image. This issue is observed specifically in Firefox, while the same functionality works seamlessly across other browsers.

Steps to Reproduce: Open our webpage in Mozilla Firefox. Ensure it is the first visit (clear cache if necessary). Observe the thumbnail image section.

Expected Behavior: The thumbnail should load and display the intended image correctly.

Actual Behavior: The thumbnail displays a black screen instead.

Troubleshooting Steps Taken: Verified server response and headers; no anomalies found. Checked CORS policies and ensured they are configured correctly. Tested in other browsers (Chrome, Edge, etc.), where the issue does not occur.

Request for Assistance: Could you please help us identify if this issue is related to:

Any specific Firefox rendering engine behavior? Known bugs or limitations in handling thumbnails or images on the first load? Additional configurations we might need to implement for Firefox compatibility?

provide the solution on the issues i have atteched the page link as belowhttps://globalstep.com/art-page-revised-v6/

Asked by suryakantmeshram24 1 week ago

Last reply by jesup 3 hours ago

Firefox displays incorrect images and icons

Some icons and images all over some websites are being displayed wrong, I've tried refresh and reinstallation without success. I'm running Windows 11 latest stable update… (read more)

Some icons and images all over some websites are being displayed wrong, I've tried refresh and reinstallation without success. I'm running Windows 11 latest stable update. Ryzen 7 5700X RX 6750XT Monitor: Samsung Odyssey G60SD

I also tried disabling hardware acceleration and clearing cache, nothing worked.

Asked by Marcos Sanches 3 hours ago

Filter on folders by age automatically

I have a filter that successfully moves certain incoming emails to a server folder named "Bills". I would like to have a filter that automatically moves the emails in the… (read more)

I have a filter that successfully moves certain incoming emails to a server folder named "Bills". I would like to have a filter that automatically moves the emails in the server's Bills folder to a local Bills folder when the email is over 60 days old. Is this possible?

Asked by Spector 20 hours ago

Last reply by Spector 3 hours ago

  • Solved

Error message

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appear… (read more)

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appears to be used by AWS. I am not a member of AWS and do not know why this is happening. My bank told me it was "something in my computer," and that their website was up and running. On my older computer, I used Mozilla, and never encountered such a problem. I would appreciate directions and advice.

Asked by NonTechieHere 8 hours ago

Answered by NonTechieHere 3 hours ago

problem syncing Firefox on new chromebook

I'm trying to set up Firefox on a new Chromebook and running into several problems. 1) when I attempt to sync and save data, the camera option says no camera. The email o… (read more)

I'm trying to set up Firefox on a new Chromebook and running into several problems. 1) when I attempt to sync and save data, the camera option says no camera. The email option says address not found. 2) Same problem with the Firefox Help link - address not found. 3) Under the Setting menu, I don't see anything that would allow me to load in Safe mode

Thanks, David W

Asked by dlyndonwest 3 hours ago

"Open link in new tab" no longer works

I have Firefox version 133.0 installed on Windows 10. I frequently use the "Open link in new tab" option to open a new webpage from a link in a current webpage. After the… (read more)

I have Firefox version 133.0 installed on Windows 10. I frequently use the "Open link in new tab" option to open a new webpage from a link in a current webpage. After the latest update of Firefox this no longer works. The option appears in the (new) menu when I right click on a link, but nothing happens when I click on it. No new tab opens. Literally nothing happens. Have also tried "Open link in new window" and that also results in no action. What am I doing wrong ?

Asked by hjmweerts 4 hours ago

Why does my mssenger not allo me to send messages...I can receive them but not send any! keeps saying message unable to send! Please amend. Thank you!u!

Unable to send any private messages...the site has difficulty loading and and will let me type statement but will not send It keeps posting unable to send message. Than… (read more)

Unable to send any private messages...the site has difficulty loading and and will let me type statement but will not send It keeps posting unable to send message. Thank you!


Asked by patsy vaccarella 4 hours ago

Last reply by markwarner22 4 hours ago

Remove ALL MAIL, IMPORTANT and STARRED folders from Thunderbird synch of Gmail accounts

I have two GMAIL accounts synched via IMAP to Thunderbird. Thunderbird shows several folders for both accounts that I don't want or need to see namely ALL MAIL and IMPOR… (read more)

I have two GMAIL accounts synched via IMAP to Thunderbird.

Thunderbird shows several folders for both accounts that I don't want or need to see namely ALL MAIL and IMPORTANT and STARRED that I want to disable from my Thunderbird view.

I have looked in Gmail settings and labels, and also in the Thunderbird Tools Account Settings and have not been able to suppress this despite following the help offered by various web page searches. What am I doing wrong or better still, what do I need to do to fix this please?

Thank you

Asked by Paul Barrow 5 hours ago

Last reply by Paul Barrow 4 hours ago

How to install and older version of FF and use current Profile settings?

I am currently using FF v133.0 and I want to downgrade to v130.0. I tried this once before and could not get the 'Profile' to activate and reinstall all of my settings, b… (read more)

I am currently using FF v133.0 and I want to downgrade to v130.0. I tried this once before and could not get the 'Profile' to activate and reinstall all of my settings, bookmarks, add-ons, etc.

Please provide step-by-step instructions for doing this. Any assistance will be greatly appreciated.

I am using Windows 10 64 bit.

Thank you.

Asked by coreltech 6 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

  • Solved

Spectrum.net website login not working

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailab… (read more)

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Asked by tdp158 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

I have problems with my electronic signature after the latest update to 128.5esr

Hi I have problems after my Thunderbird latest update to 128.5 esr(64bitd). The picture file of my signatures has changed to a larger size, and none of the instructions i… (read more)

Hi I have problems after my Thunderbird latest update to 128.5 esr(64bitd). The picture file of my signatures has changed to a larger size, and none of the instructions issued to change this are working or are not there.

Asked by Zahra Tekin 7 hours ago

Last reply by david 4 hours ago