Firefox Community Forum

Hello.

For the past few months, I've been experiencing severe issues with performance that I noted appear only on YouTube. I have not noticed this on any other website. The site is unresponsive, takes a long time to load, key presses (pause, skip 10s, etc.) are registered with a massive delay. It is generally very unpleasant to use.

I have tried disabling all extensions, clearing data, I even reinstalled the entire operating system once for a different reason and the issue still persisted. I launched YouTube on different browsers (Chrome) with no performance issues at all.

I lived with this problem for a long time now, but recently it's becoming unbearable. I prefer Firefox to Chromium-based browsers, but as YouTube is a site I visit very frequently, I will unfortunately consider switching to another browser.

I have not found any useful resources regarding this issue on the Internet, it seems like it's not a common problem.

Any help is appreciated.

Hello

When attempting to pay for online purchases the new firefox upgrade (Mac 133.0.3) will not redirect from the merchant to the payment site. Yesterday, before the upgrade, was no problem making credit card purchases online; now, nothing. Please advise on how to set up new firefox version to allow redirect to payment websites from merchant sites.

Thank you.

Richard Rollins

I use linux mint older version, with firefox latest versions. A problem has been developing where after clicking a search link, a page pops up warning of possible phishing site. usually i clicked proceed and was taken to the website, but now am taken to a blank page or 404"cannot be found." Of course the page exists but i cannot get there. the url is a smartredirect.de... always. How do I get rid of this redirect app?

Hi There. Please can someone try to help me..

I know VERY little about computers. I have windows 8.1 and firefox. All works perfectly and always has.

I do NOT have any other "devices" I am disabled and cannot use a telephone so do not have one, well, only the old sort i use to get one time passcodes.

In the last few days, everytime i have had to make a payment to anywhere, i have had the onetime passcode "authentification" thingy pop up from Mastercard. Not a problem, works perfectly.

Enter virgin media..

When i try to pay their bill, the "authentification" thing does not load properly and hence it is impossible to proceed. Virgin media are worse than useless and insist it is something wrong with my computer. If that is the case, why does every other website on the entire internet work properly then, apart from theirs..

I have added a screen shot of their web page..

If i refresh it, a different screen comes up, i have added a screen shot of that too..

Anyone got any ideas??

Thank you.. john.

FF 133.0.3 (64bit) OSX 13.6 Ventura

Am having trouble reliably accessing any site that uses Cloudflare.

No extensions are installed, no UA switching.

Have tried:

• Default settings as well as purposefully turning various settings "off", both with existing and brand new profiles.
• Disabling "Enhanced tracking protection", but it does appears to be hard-coded "on" as it appears as "Enabled" when any new site is visited, even even though about:protections clearly states "Enhanced Tracking Protection: OFF".
• Multiple DNS providers (Google -> 8.8.8.8, 8.8.4.4), (OpenDNS -> 208.67.222.222, 208.67.220.220), (Cloudflare -> 1.1.1.1, 1.0.0.1)

The issue with Cloudflare is getting past its endless "Verify you are human" turnstyle checkbox. As stated above ETP is supposedly "off". Even went ahead and added "https://cloudflare.com" and "https://challenges.cloudflare.com" to the ETP exceptions list (which should be unneccesary as ETP is supposedly "off").

Though this ticket was a few years old, followed all steps from https://support.mozilla.org/bm/questions/1273784 to no effect.

Double-checked:

Settings -> Privacy and Security: ETP -> Custom -> ALL unchecked (cookies, Tracking Content, Cryptominers, Known fingerprinters, Suspected fingerprinters) DNS over HTTPS -> Off

about:config: network.cookie.cookieBehavior -> 0 privacy.socialtracking.block_cookies.enabled => false privacy.trackingprotection.enabled privacy.trackingprotection.pbmode.enabled privacy.trackingprotection.cryptomining.enabled privacy.trackingprotection.fingerprinting.enabled

Going to any site and clicking the protection "Heart" icon still shows enhanced tracking protection to be "Enabled" (though it should not be). On any Cloudflare site, selecting "Disabled" immediately brings up the "Verify you are human" checkbox ad infinitum.

Just for fun, inspected a page a couple of times (the new serenity.ai search engine), clearing cookies & cache each time, noting the network tab via inspect. The only thing that appeared to change was the value of a cookie, and cloudflare's Ray ID. Two responses were in error, a 403 and a 401:

Request Headers (403): GET /search/new?q=pending&newFrontendContextUUID=4f32d4c2-d660-4ff0-9887-2a3aae266a9b HTTP/2 Host: www.perplexity.ai User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://www.perplexity.ai/ Connection: keep-alive Cookie: __cf_bm=DNF1kEWfzAVxab2PKJWFLyU0IXE4b5LNz.PIeoJOkOM-1734448407-1.0.1.1-cS8gMWSRlFpgYv_.cZdM9mQ9DGzIsHM9wFfeFHhXwA0zY1vtZPh0rn4dDiC63I.z.w93j4IcSXrQnpjOuNyM1w; AWSALB=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; AWSALBCORS=lTKv0yx38yEkkWzEYB967kh1SykONJgcXE9Ge6jOe93Ty6rjgkH/Z3fBTxkSNUqRnXDgFFI+KYesnIBGiZH490IN/2pXP88ymp9yPPEyygVgD81friGNeJZgn45BTyocfNyYmsqEskUA+rHB0ltxa1YhhpxrUABoqY/udkHGsyL4vlSvuzYJ4MOWwWlS4g==; pplx.visitor-id=4bc3f08b-020e-439e-8e93-15f8b6af0f83; __cflb=02DiuDyvFMmK5p9jVbVnMNSKYZhUL9aGkVUmJ5FqcYiD2; _dd_s=rum=0&expire=1734449360079; cf_clearance=UZ9n6kS.QQutYN0gn.BNstdZs_YZ764L76SAZVNJPjk-1734448407-1.2.1.1-u9UM_ZNPiKyD4aznyWVe1SJiRAquh36ZYaCGE7Np4pK_beiYl.c4oV23VoufQ8xzQ72Z_Enav6x.H37HHoRduCFPk_BCdFRrpPi1qYVJmHbUmgqEcash1cfl9bMUkoimji9AgONyabWAOng7o4fvRcjRyf.HdQVDXij2eVr_zzxm1Yt484iGVG6cyelIgm.xkIAaHpnmiBlnJElUdeaH5ptdBjdprkgL6S9LmMq6cQSz1xYmef2gH7yyC.kkIcZypX7uazKwOnrpe3QJnJTN3YNG_8NddGw3UOdrU.3AWSTyVv7_TjskqV3GrvUImEISakVICmxuRDZ7v9xi5DdMwJ__ocBaSEghOpbpPAoYANE; next-auth.csrf-token=772ac4d1fe8dfdfc70db3336892bafe3e7738102b83aa8269663e3444d1a1aa6%7Cd4206f57d899feb21c14f1aff27d0ce596dfb06c928c52d7cda16f3dc9a52eec; next-auth.callback-url=https%3A%2F%2Fwww.perplexity.ai; __stripe_mid=d89f9abf-fdd8-4910-b012-9a0a1da2b3405fa7e8; __stripe_sid=b520bbae-1a2d-4363-9e2e-3f058998c945eff199; pplx.metadata={%22qc%22:1%2C%22qcu%22:0%2C%22qcm%22:0%2C%22qcc%22:0%2C%22qcd%22:0%2C%22hli%22:false%2C%22hcga%22:false%2C%22hcds%22:false%2C%22hso%22:false%2C%22hfo%22:false} Upgrade-Insecure-Requests: 1 Sec-Fetch-Dest: document Sec-Fetch-Mode: navigate Sec-Fetch-Site: same-origin Sec-Fetch-User: ?1 Priority: u=0, i TE: trailers

Response Headers (403): HTTP/2 403 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/html; charset=UTF-8 accept-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA critical-ch: Sec-CH-UA-Bitness, Sec-CH-UA-Arch, Sec-CH-UA-Full-Version, Sec-CH-UA-Mobile, Sec-CH-UA-Model, Sec-CH-UA-Platform-Version, Sec-CH-UA-Full-Version-List, Sec-CH-UA-Platform, Sec-CH-UA, UA-Bitness, UA-Arch, UA-Full-Version, UA-Mobile, UA-Model, UA-Platform-Version, UA-Platform, UA cross-origin-embedder-policy: require-corp cross-origin-opener-policy: same-origin cross-origin-resource-policy: same-origin origin-agent-cluster: ?1 permissions-policy: accelerometer=(),autoplay=(),browsing-topics=(),camera=(),clipboard-read=(),clipboard-write=(),geolocation=(),gyroscope=(),hid=(),interest-cohort=(),magnetometer=(),microphone=(),payment=(),publickey-credentials-get=(),screen-wake-lock=(),serial=(),sync-xhr=(),usb=() referrer-policy: same-origin x-content-options: nosniff x-frame-options: SAMEORIGIN cf-mitigated: challenge cf-chl-out: Gdpf2G2P84icaUc9eXBrWRoMXFniOcc94+Rt+ymiXoU/cQYKq8+xzyEgik2f0RThFUI4k5JP9g+7skl51OBeTGu39RBCR7yL/tmwF/QGgJBjDwK3EIC0tYjHpE5BW4phtvO78Z9jG2iIgdkLyHJdhw==$aGNrRFcXEu22z86D/jnmkA== cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0 expires: Thu, 01 Jan 1970 00:00:01 GMT vary: Accept-Encoding server: cloudflare cf-ray: 8f37dcbbeae32e6a-DFW content-encoding: gzip X-Firefox-Spdy: h2

Fetch (403): await fetch("https://www.perplexity.ai/search/new?q=pending&newFrontendContextUUID=9d97fef3-8197-4a4a-841f-690468857281", {

   "credentials": "include",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8",
       "Accept-Language": "en-US,en;q=0.5",
       "Upgrade-Insecure-Requests": "1",
       "Sec-Fetch-Dest": "document",
       "Sec-Fetch-Mode": "navigate",
       "Sec-Fetch-Site": "same-origin",
       "Sec-Fetch-User": "?1",
       "Priority": "u=0, i"
   },
   "referrer": "https://www.perplexity.ai/",
   "method": "GET",
   "mode": "cors"

});

Request Headers (401): GET /cdn-cgi/challenge-platform/h/b/pat/8f37dcbe4d1e2836/1734448460780/74c530203e547de34250ba4b3b0818fccad4eb8dceb870bebc84a25ac4424ca4/8ST9YViz3dffgoY HTTP/2 Host: challenges.cloudflare.com User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0 Accept: */* Accept-Language: en-US,en;q=0.5 Accept-Encoding: gzip, deflate, br, zstd Referer: https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/d8tib/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/ Connection: keep-alive Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin Priority: u=4 Cache-Control: max-age=0 TE: trailers

Response Headers (401): HTTP/2 401 date: Tue, 17 Dec 2024 15:14:20 GMT content-type: text/plain; charset=utf-8 content-length: 1 www-authenticate: PrivateToken challenge="AAIAGXBhdC1pc3N1ZXIuY2xvdWRmbGFyZS5jb20gdMUwID5UfeNCULpLOwgY_MrU643OuHC-vISiWsRCTKQAGWNoYWxsZW5nZXMuY2xvdWRmbGFyZS5jb20=", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAscjm_UO_k901rNdCKgLw5bvI4i6M_jDNCIXpfs2LRbtxwLOrUyplqVvML_hVlB5tIDMuj0ihhaOFHose-Y0_UjQnNUGE_vol46VvGgscTMtTjU4xINriap8AMTIygvljEBt6my-nBwkUGhY3U9v5iKC-eWR5bTfvrqFsuIVxafkSfhHqDXB4KLGNjvOOV71GGJ9x4yxA-C2OcULZ1uDDKuvAaMhuiWdF6OzSTXruP9yPg1vmuteavOW1re0YDbCbtK16PhHdSzWym7v_FrvId-2zf26j50FlTd_vl_DcKNDVCgWDoU0uX3cU6V3rSQoVXREEqPr-2ywSGru8ZuXRoQIDAQAB", max-age=20, PrivateToken challenge="AAIAHXNhdC5wYXQtaXNzdWVyLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAsLS4HBnLGydwK-bLQGRCaoyMsrXBRrDgQVmxS06j3UF0nYSd6GdTGCKIu1WV60eg-tJtTttfEVq7wHVQf4vzjYBidmCh88ebzxKv2GB6PESSodf5MsEup9xd5dxpkYScgL1CCJq89kRrOQ_CS61bvkL_oGyZf4ffqG5THgaOsopqj8dFLH6_SMy9yf8EgMYqpyjxfKsD-1_qb1m1DRjJEKPWKIGwmHXIKQJUqsxZFm4_Inwkxx7QMpVP4GyqlTxFVz7stWwJRSkMLHjEM_IWLUYfPhuwIUVqmRjGsY1n8flA1bRfxaWHNDxoi25-M2BKTP9NkNNJBbTKErhrZ9LGywIDAQAB", max-age=20, PrivateToken challenge="AAIALHBwLWlzc3Vlci1wcm9kdWN0aW9uLnJlc2VhcmNoLmNsb3VkZmxhcmUuY29tIHTFMCA-VH3jQlC6SzsIGPzK1OuNzrhwvryEolrEQkykABljaGFsbGVuZ2VzLmNsb3VkZmxhcmUuY29t", token-key="MIIBUjA9BgkqhkiG9w0BAQowMKANMAsGCWCGSAFlAwQCAqEaMBgGCSqGSIb3DQEBCDALBglghkgBZQMEAgKiAwIBMAOCAQ8AMIIBCgKCAQEAnjx4ES9FK_7HoOz2eOuAOLsLJohAAACh84h85AqhAgNOQHBXgzvaRlSVTWSxbxqMaM7_mzi_nXEX7uTPY4QjDPwxO1-MTMRr9MTdbId3v2KeXk7Utq2UL3Sqq1pUAFuYr5f3iNWvcUTPA2uQnM5rA2Y6y4ihqGeKzjo4Ws3RUng4UG_XpnH7TLtkaQT2lSlx1KW3HVmqe3s2nErL6VnmuSSy2fq44coBInPp7ynWCw8_3S_-dcI8a5go7lg2mavoCR40euH5CdnAunVSViDwmvWwAp-1utTaVRH5Js528pcl79qQZBn4JNqyILi_Ymqw1LSnr8eYgV1xj4dzW1hJqQIDAQAB", max-age=20 server: cloudflare cf-ray: 8f37dcc06f682836-DFW alt-svc: h3=":443"; ma=86400 X-Firefox-Spdy: h2

Fetch (401): await fetch("https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/pat/8f37e12ccc22e79a/1734448642308/b0f60510f953d7fa51138545e66632922718d191f21dd45996658b37e0dd46d0/BgNyxuJHfe5Ju1e", {

   "credentials": "omit",
   "headers": {
       "User-Agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:133.0) Gecko/20100101 Firefox/133.0",
       "Accept": "*/*",
       "Accept-Language": "en-US,en;q=0.5",
       "Sec-Fetch-Dest": "empty",
       "Sec-Fetch-Mode": "cors",
       "Sec-Fetch-Site": "same-origin",
       "Priority": "u=4",
       "Cache-Control": "max-age=0"
   },
   "referrer": "https://challenges.cloudflare.com/cdn-cgi/challenge-platform/h/b/turnstile/if/ov2/av0/rcv/2iqu9/0x4AAAAAAADnPIDROrmt1Wwj/dark/fbE/normal/auto/",
   "method": "GET",
   "mode": "cors"

});

Had also reported this issue over at Cloudflare a while back; they were not very forthcoming as to why this behavior might be occurring. Often their own forum would get the endless turnstyle with FF.

Other browsers do not have this issue, and while I very much like Firefox, in recent releases it has become all but unusable where Cloudflare is concerned.

Please advise how to reliable get past Cloudflare's endless "Verify you are human" turnstyle.

Thanks!

Bonsoir, Depuis quelques temps Firefox bug quand je suis sur canal plus ce que je n ai pas avec google Pouvez vous me dire pourquoi ou réparer le problème Merci Chantal BREDEL