Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

sync password is "incorrect" despite reset re/ instructions What do I do?

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Chris

Chris
Chris
more options

Sync won't accept my password. I have cut+pasted it after reseting password, I have typed it in, I have reset password again and repeated, all to no avail. I recently updated to FF 7.0. The Sync Add-On seems to be gone from the list. Unfortunately this has cost me ability to Sync to my iPad where the new password doesn't work either. Instructions on this in Help seem outdated as they refer to screens I don't see. I need better help.

Sync won't accept my password. I have cut+pasted it after reseting password, I have typed it in, I have reset password again and repeated, all to no avail. I recently updated to FF 7.0. The Sync Add-On seems to be gone from the list. Unfortunately this has cost me ability to Sync to my iPad where the new password doesn't work either. Instructions on this in Help seem outdated as they refer to screens I don't see. I need better help.

All Replies (2)

wide_awake
wide_awake
more options

Hello,

There has been some server-side trouble with Sync today - it should sort itself out soon. You can keep an eye on the status by checking this page: https://services.mozilla.com/status/

Chris
Chris Mai mallakar tambaya
more options

Thanks for answering+helping. I had no idea it was a system problem. What a waste of time I had!