Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Any site I use, firefox temporarily stops spinning

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 14 views
  • Amsa ta ƙarshe daga James

more options

Clicking into any site or watching video on Youtube or playing a game on facebook, the streaming (spinning) stops, but by jiggling my mouse it starts again

Clicking into any site or watching video on Youtube or playing a game on facebook, the streaming (spinning) stops, but by jiggling my mouse it starts again

Mafitar da aka zaɓa

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

hello katz097, this is unfortunately a known regression in firefox 25 that is affecting a small portion of users, for reference please refer to bug #933733.

your best option is probably to downgrade to firefox 24 at the moment until the issue gets resolved.

Install an older version of Firefox

more options

Zaɓi Mafita

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

more options

The better download link for Firefox 25.0.1 is at http://www.mozilla.org/en-US/firefox/all/ versus that channels page. Also this will give you the full installer versus the stub installer on Windows.