Firefox crashes in Win 7 continue in clean Win 8.1 install on a new drive
In addition to the Firefox crashes on an ongoing basis, I had BSOD system crashes once or twice a week in Windows 7. Did a clean install of Win 8.1 on a fresh drive and have the same issues. Drivers? Bad memory? Everything else works perfectly. Thanks in advance for any help.
Svi odgovori (5)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
While still in Safe Mode;
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.
Here's the crashes. In the meantime, I will try using it in safe mode awhile and see if I have the same problem. Thank you for your reply.
bp-1eb80046-d621-4c18-b5fa-34b862150425 4/25/2015 3:07 PM bp-68330aeb-d3fc-4ec9-9496-d6bab2150425 4/24/2015 5:35 PM bp-ccec77d6-4e86-4fa2-a1f1-753b12150424 4/24/2015 4:27 PM bp-a648c6ac-3aa0-49be-ac65-35c582150424 4/24/2015 4:21 PM bp-2cfa6e94-7ce1-4a76-b94c-bb97f2150424 4/24/2015 2:08 PM bp-9eb2e09a-c392-4dde-b884-6b3332150424 4/24/2015 12:19 PM bp-c7d5d83c-cf29-4f8a-a508-8dbfe2150424 4/24/2015 9:16 AM bp-5ea2a44c-1e60-4d4d-a572-b280c2150424
winmm.dll = Windows Multimedia
mswsock.dll = Microsoft
winspool.drv = Windows Printer Spooler
quartz.dll = Microsoft
nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager
qasf.dll = DirectShow ASF Support Microsoft
==================
On some reports, there was also;
Signature js
Signature JSObject
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Also make sure your Windows is fully up-to-date.
I just got my first crash in safe mode.
Thanks, but I just went from 7 to a fresh 8 last week and did all the updates. I did a system filecheck too, it came back negative. Hard to see how I could have exactly the same corrupted files in my fresh 8 install causing exactly the same problems and it came back negative...maybe whatever is wrong carried over when I carried over my bookmarks and settings through Sync? If I port all my bookmarks to Chrome or Explorer, then do a fresh install of Firefox, then port the bookmarks back, might that solve the problem?
If its a setting problem, doing a refresh will retain bookmarks, passwords and remove all settings, add-ons.
Refresh Firefox {web link} is a LAST RESORT ! !
Refresh Firefox - reset add-ons and settings
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.