Avatar for Username

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

Pdf Attachment won't open

  • 2 válasz
  • 1 embernek van ilyen problémája
  • 9 megtekintés
  • Utolsó üzenet ettől: tseabrook

tseabrook
tseabrook
more options

I recently updated to Supernova and have figured out most of the settings. Thank you to those who helped with that. This morning I installed Kofax Power PDF 5.0 and it works well except when I attach a pdf to an email to send. I get the attached error.

I tried attaching the same pdf to a Gmail account and it worked fine. I have been on the phone with Kofax and we determined that the software was functioning correctly other than with Thunderbird.

Any suggestions?

Thank you.

I recently updated to Supernova and have figured out most of the settings. Thank you to those who helped with that. This morning I installed Kofax Power PDF 5.0 and it works well except when I attach a pdf to an email to send. I get the attached error. I tried attaching the same pdf to a Gmail account and it worked fine. I have been on the phone with Kofax and we determined that the software was functioning correctly other than with Thunderbird. Any suggestions? Thank you.
Csatolt képernyőmentések

Összes válasz (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you tried setting the application used to handle PDF files in settings? (Try searching PDF in settings to locate the settings)

tseabrook
tseabrook Kérdés tulajdonosa
more options

Thank you, but that does not seem to be the issue. I have my preferred pdf file type (Kofax Power PDF 5.0) set up as the default in settings. I can receive pdf files and they open correctly. My usual procedure is to type an email, add the pdf and then open the pdf once attached to check it one more time before hitting send. That is when the attached error message pops up.