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Thunderbolt won't connect to server

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Wife had to get a new PC. Thunderbolt won't connect to the server. All the connect info is same as mine, confirmed. The provider confirmed her accouont works by sending message to their webmail. She got it ok on their webmail, but nothing on her PC

Wife had to get a new PC. Thunderbolt won't connect to the server. All the connect info is same as mine, confirmed. The provider confirmed her accouont works by sending message to their webmail. She got it ok on their webmail, but nothing on her PC

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