When I open Firefox it's just a black page, not responding.
Hello, I have this problem. When I open Mozzila Firefox it just opens a blank black page. No toolbars, no menu, nothing. I've already tried unninstaling and instaling it again, but it didin't work. Please help P.S. sorry for my english, it's not my native language
Asịsa ahọpụtara
hello Fuall, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Gụọ azịza a na nghọta 👍 2All Replies (3)
Asịsa Ahọpụtara
hello Fuall, maybe that's an issue with hardware acceleration - first please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Thank you very much Philipp
in case that solved it, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might be very useful in order to find out what was going on and maybe to develop a fix for other affected users. thank you!