Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Everything is missing

b52srule
b52srule
more options

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point?

Many thanks,

Len

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point? Many thanks, Len

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Len

This support article should help:

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

zeroknight
zeroknight
more options

Check for other profiles on your system.

Look for an "Old Firefox Data" folder on your desktop.

If you installed Firefox from the Microsoft Store, the settings are stored separately from other installations.

Log out of sync and backup any existing profile you want to keep before attempting to sync.