Thunderbird Community Forum

Installing Thunderbird on a new iMac M4 with Sequoia 15..1.1 OS. Thunderbird says it "failed to find the setting of my email account." I entered the correct gmail user name and the correct password. Any idea on what might be wrong and how to fix it?

A few weeks ago after an automatic update I ended up having Thunderbird version 131.0.1 installed, I have no idea how this happened. On opening I get a message telling me I shouldn't be using a beta version and that I should revert to the latest general release version (128.4)

Today when I had some free time I downloaded 128.4 and installed it. On opening it it says that I can't use a profile file from a later version with the earlier version. Is there a way to recover from this WITHOUT having to set up the whole profile again from scratch.

Meanwhile I have done a system restore so I am back with 131.0.1 It has not given me any problems so far. Is there a new general release version imminent that will get me back on track?

I would appreciate any help I am not a computer expert, just a user, and find Thunderbird a very good email client.

David Gould

I created two new email accounts (ex: info@newemail.com). I can sent from them just fine, but when I send TO them the emails are received in a separate set of folders under the name of that email address. How do I get those emails to appear in the Inbox under Local Folders instead of in the Inbox under info@newemail.com.

I've set its Copies & Folders to the same as my other email addresses where received emails do appear in the Inbox under Local Folders.

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

Trying to install T'bird on a new computer. Already have it installed on three PCs and two tablets. Server setting is POP.centurylink.net but T'bird only gives the option for POP3.xxxxx. Using POP3.xxxxx won't let me configure the account. How do I fix this problem? Thanks,

Any help much appreciated.

Since today I have received the message below when trying to SEND e-mails from Thunderbird via e-mail accounts hosted by PLUSNET on their historical equivalents:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: avasout-peh-001 smtp ESMTP server not available (blacklisted by local policy)

The only difference in the message is that the "001" sometimes reads "002" and sometimes "003"

Have there been any any change to the Thunderbird progam overnight? PLUSNET Have been unable to advise me.

HELP! This new version installed today, and Thunderbird suddenly stopped running and no longer runs. I get the message: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and add-ons again."

The message seems erroneous because it is running the newest version. Should I step back a version? If so, how do I do that?

Thanks!

After DECADES of Mozilla, I am DONE. I have donated, I have advocated, but Mozilla has too many problems, and I am now unable to even run the program due to the "Couldn't Load XPCOM" error, which is apparently so common there are threads about it. Before that it was impossibly slow delete times, which I managed to fix by messing with windows security. I feel the user should not have to deal with this, especially a donating user. Mozilla is, by far the best mail program... but now I can't even run it and I don't really like having to use "work arounds" on a program I am paying for. Oh, and I HAVE attempted deleting the folder, turn off security, reinstall option to no avail. I will miss this program for sure, but I think it's days are ultimately numbered.

Hello I just transferred TB from my old computer to a new one, and I am no longer able to empty the trash or compress the folders from the file menu , and I cannot add any sub folder. I did rebuild the index table : no result I suspect some parameter is wrong : Any idea to find which one, please? Tks in advance

Guten Tag zusammen, wir haben am 5.12.2024 eine Spende in Höhe von € 21,60 getätigt, besteht die Möglichkeit dafür einen Beleg zu bekommen? mit freundlichem Gruss, Bernhard Willer 4DJ78940CK340190A Empfänger MZLA Technologies Corporation Rechnungsnummer DNPHLNLF Kaufdetails Donation to Thunderbird (MZLA Technologies) 21,60 € Summe 21,60 €