Thunderbird Community Forum

On Wednesday 12/11 at approx 4PM PT, Thunderbird stopped being able to log in to my sbcglobal.net POP3 account. It had been receiving emails routinely up to that time. There are two error messages associated with this. One happens if TB has been open and I ask it to download new messages using the little cloud symbol or “Get Messages”: “The account xxx@sbcglobal.net is being processed. Please wait until processing is complete to get messages.” Or if I open TB and it just starts with the login process, the error messages is a popup: “Connection to server inbound.att.net timed out.” TB manages two other accounts, both of which are functioning normally. One of them is also an sbcglobal.net account, and both sbcglobal accounts are set up identically: Port 995, SSL/TLS, Secure Mail Key (rather than OAuth2). Version is 115.18.0 32bit, Windows 22H2. Logging in to the server shows many emails that have arrived since the problem started. I have gotten nowhere with ATT/SBC, they don't seem to want to provide any support anymore if they hear the word Thunderbird. Can you help?

Installing Thunderbird on a new iMac M4 with Sequoia 15..1.1 OS. Thunderbird says it "failed to find the setting of my email account." I entered the correct gmail user name and the correct password. Any idea on what might be wrong and how to fix it?

I have tried. Lord, how I've tried. to STOP Thunderbird, GMail (web), and Outlook (web) from putting ANY emails in Junk or Spam folders. Apparently, GMail and Outlook have "services" on their websites that mark things as JUNK before they ever get to me. I have turned OFF everything I can find in Thunderbird to stop stuff from going in JUNK/SPAM folders, but emails still get there.

Since I am apparently unable to STOP emails from going to JUNK/SPAM folders, it would be really helpful if Thunderbird showed little numbers as to how many emails are in there. It currently does NOT. Do I have something set incorrectly or is that a "feature" in Thunderbird?

Would appreciate any help.

Thank you.

Inbox messages disappeared and were not loading for about 1 hour prior to them disappearing.

I can view emails on Dream Host Webmail as well. That is how I know that emails have not been loading onto Thunderbird.

Can still view all other folders. Sent, drafts..........

Was getting an error message initially that another operation was preventing the inbox from working as intended and to wait until that operation was finished. I do not know what that operation is.

I now no longer get the error message - just no new emails in the inbox.

How do I get inbox messages to return?

When I receive an email The inbox gets a number indicating now many messages I have received. The question is: how do I find the messages. I thought the logical answer would be to click on the inbox but nothing happens. The only solution is to scroll through the emails I haven't deleted--very time consuming. There must be a better way to find emails.

I had a defective hard drive that was replaced. I lost the profiles that I had previously on the old hard drive (Except for the profiles from a year ago). Is it possible to reinstall Thunderbird as if it was a completely new program, link it to Spectrum webmail, and recover all my emails still on Spectrum webmail. and also create a new recreated profile. Thank you.

Have been unable to open Thunderbird for a long time. Have tried everything I can think of and that suggested by the forum. I now wish to move my address to another provider. How can I do this?

Hello, I accidentally deleted a software-related folder under ProgramData in the C drive（which is shown in the picture）. Is this folder important? Will my deletion damage the software? Do I need to reinstall the software to avoid potential errors? Thank you~

On macOS, Command + and Command - do not work to zoom in messages. I am using TB 128.5 esr. Opening and closing View menu solves this temporarily until I switch to another folder or close and restart TB.

tl;dr: How can I import Outlook 2013 messages into Thunderbird?

Background: I used Outlook Express until Microsoft killed it, and have used Outlook 2013 since. Now Microsoft has forced me to abandon that due to Oauth2 not being supported, so I am looking for a replacement.

Thunderbird seems to be a recommended solution, but despite poking around in the community forums and help files, I am not finding straightforward answers to my questions on the current platform. (Side note: I have been using Firefox since it was Phoenix and then Firebird, and then Firefox, but never really used Thunderbird.)

I found and attempted to follow the instructions for import here: https://support.mozilla.org/en-US/kb/thunderbird-import but it must not work with older versions of Outlook, as I got a message saying "No profile found." (I ran it under the same user, an admin, that has the Outlook 2013 installed, so I don't know where it is looking for that profile). Import from a file doesn't give the option to use the Outlook file types.

So, given that, how can I import my email and address book from Outlook 2013?

Thanks in advance!

Thunderbird present a "compact folder" message (done many time over the years), so I said go ahead. My Inbox was "cleared" showing "no messages" icon. First, this realy is a SCARY thing to show when compacting a folder, but they normally all come back. You really should display some different message or show the message still there while compacting. This time I got an error (sorry I did not save the exact error message) but it was that the folder could not be compacted due to an error, possibly not enough disk space and to check and make more space available. I had 290GB free space on my C: drive where Thunderbird is installed in the standard "Program Files" folder. After dismissing the error, my Inbox still displayed "No Messages" - THIS is the BUG that needs fixing. I thought I had lost all my emails!

Fortunately, exiting Thurderbird and reboot my Laptop and restarting Thunderbird shows the Inbos with all its expected messages.

I don't know how to report a bug formally, so I am hoping someone that does can pass this along to the appropriate peope or file it in the appropriate bug reporting system.

I have Thunderbird loaded on my Laptop and would like to install it on my Desktop but I am unable to get it to install there. I don't know what the problem is. If I can get it loaded on the Desktop I will me glad to send in a Donation.

Thank You for your assistance in this matter.

Hi, I don't remember exactly from which release it started, but for a couple of months, quick filtering has not been working properly. For example, when typing the sender's name, the results show emails from other senders, and the sought name can be found in the 'Copy' field or in the message text. However, quick filtering works as before, fully correctly in Troubleshooting mode 😳 Attached screenshots with quick filtering results shown when opening TB in 'Normal' and in Troubleshooting mode.

Hello, I cannot send emails in Thunderbird. The email is configured properly, and the SMTP server as well. I tried without VPN and antivirus and it still does not work. I am on Windows 10. Here is the message I get. Could you please help?

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.etud.univ-paris8.fr failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I am supposed to be on the esr release program, but today I was automatically updated to beta release 133.0. This is the second time this happened. Thunderbird shows a red screen, and recommends I install the last stable release, 128.5.0esr, which is what I want to do. But the last time, when I tried to go back to a stable release, it then wouldn't let me do that because it says the profile may no longer be compatible. I solved it painfully using timemachine backups of older profiles.

What is the simplest, safest way to downgrade, now that I am in this situation? And why is this happening?

Thanks for your help!