Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

SubFolders disappeared-Can see them in Windows Explorer but not in TB

  • 1 risposta
  • 1 ha questo problema
  • 9 visualizzazioni
  • Ultima risposta di Matt

MoeHamdan
MoeHamdan
more options

I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird.

I am running windows 7 and TB 24.6 using IMAP

I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results.

Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

I have folders under Inbox and again additional subfolders off folders. They all disappeared. I can browse out to the folder and see them and the 26 or so .msf files but I can't get them to link to Thunderbird. I am running windows 7 and TB 24.6 using IMAP I have completely removed TB and reinstalled it, renamed and recreated a windows profile and with the same results. Another person has access to the e-mail account but they save their IMAP e-mails to a different directory location and they can see all the e-mails and subfolders.

Tutte le risposte (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Help menu (alt+H) >Troubleshooting information

Click the show folder button for your profile Close Thunderbird

In Windows explorer delete the file Foldertree.json.

Restart Thunderbird.