I have been locked out of Thunderbird email. I thought I fixed it with my IP support, but now I am no longer getting any emails. This has been going on a whil
Two weeks ago I was not able to sign in to my email. I used the last three passwords and none worked. I have two folders, one is POP and one is IMAP which my IP set up. Why, I don't know. Anyway, I was able to get into my IMAP account but not the POP account. I changed the setting to Normal Password from Encrypted and it seemed to solve the problem with the POP account. But now, I am no longer getting any emails in either account. I would like to reset the whole thing and start over, but I have been using Thunderbird since 2010 and I don't want to lose my emails. What do I do? Thank you, Leelee
Two weeks ago I was not able to sign in to my email. I used the last three passwords and none worked. I have two folders, one is POP and one is IMAP which my IP set up. Why, I don't know. Anyway, I was able to get into my IMAP account but not the POP account. I changed the setting to Normal Password from Encrypted and it seemed to solve the problem with the POP account. But now, I am no longer getting any emails in either account. I would like to reset the whole thing and start over, but I have been using Thunderbird since 2010 and I don't want to lose my emails. What do I do?
Thank you, Leelee
Tutte le risposte (1)
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.