Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My emails stopped working, says cannot connect to server. Reset passwords but doesn't fix it

stephenfarley
stephenfarley
more options

Emails working fine then suddenly stopped working. I followed Mozilla instructions and deleted passwords. I replaced passwords but still does not work. My ISP server is OK and my emails are available direct from ISP site but Thunderbird will no longer collected my mails but insists that passwords are wrong. This is so frustrating as I cannot get mails to desktop now. Has anyone been able to solve this as I cannot find any way to speak to Thunderbird direct. Thanks

Emails working fine then suddenly stopped working. I followed Mozilla instructions and deleted passwords. I replaced passwords but still does not work. My ISP server is OK and my emails are available direct from ISP site but Thunderbird will no longer collected my mails but insists that passwords are wrong. This is so frustrating as I cannot get mails to desktop now. Has anyone been able to solve this as I cannot find any way to speak to Thunderbird direct. Thanks

All Replies (3)

user01229325
user01229325
more options

There is no staffed help desk or offices for free software.

Incorrect server settings cause password errors also. I suggest you get a current list of your providers settings and compare them with what you have in Thunderbird.

stephenfarley
stephenfarley Question owner
more options

Thank you for your input. I have already done what you suggest but it made no difference

user01229325
user01229325
more options

Post your Thunderbird Troubleshooting info. Go to the help menu and select Troubleshooting Information Click Copy to Clipboard Come back here and paste that into a reply window.