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Thunderbird does't get past "connected to mail.xxxxxx.net"

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  • 2 이 문제를 만남
  • 5 보기
  • 최종 답변자: christ1

OneUncleDon
OneUncleDon
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I do not receive an error. Cntrl + shift + j yields: Timestamp: 11/11/2015 11:24:50 AM Warning: XUL box for _moz_generated_content_before element contained an inline #text child, forcing all its children to be wrapped in a block. Source File: chrome://global/content/bindings/toolbar.xml Line: 276

I do not receive an error. Cntrl + shift + j yields: Timestamp: 11/11/2015 11:24:50 AM Warning: XUL box for _moz_generated_content_before element contained an inline #text child, forcing all its children to be wrapped in a block. Source File: chrome://global/content/bindings/toolbar.xml Line: 276

선택된 해결법

Their website specifies port 110 for incoming mail

Port 110 typically indicates no security, i.e. no usage of SSL/TLS to secure the connection to the server. Regardless of any issues Morris may have with their certificate, you need to check with them what the correct server settings are.

If things have worked for 4 years before, something must have changed at their end.

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모든 댓글 (8)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/en-US/kb/cannot-receive-messages

OneUncleDon
OneUncleDon 질문자
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I checked all settings with no joy. I tried another email client and was presented with a warning saying the domain credentials weren't valid. It indicated the server was *.b.hostedmail.com instead of my normaldomain.net.

christ1
christ1
  • Top 25 Contributor
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Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help, and then Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

OneUncleDon
OneUncleDon 질문자
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Here is the requested info: I removed several lines referencing laserjet 1000 printer-no longer used 


 Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
     OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true
     OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, false

   account3:
     INCOMING: account3, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
     OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
     OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext
     OUTGOING: mail.morrisbb.net:587, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-528e3fc4-88c7-4d82-8808-d50c42140610 (6/10/2014)
   http://crash-stats.mozilla.com/report/index/bp-12f8156c-2226-4ee0-9cce-1e4d32140226 (2/26/2014)
   http://crash-stats.mozilla.com/report/index/bp-b1ef2790-fdb3-4a79-b61c-1f98b2140223 (2/23/2014)
   http://crash-stats.mozilla.com/report/index/bp-86e577f3-e5c2-4867-841c-4622c2120212 (2/12/2012)
   http://crash-stats.mozilla.com/report/index/bp-7ef2c7a7-60b7-4d7c-921a-c13b82110825 (8/25/2011)

 Extensions
   Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 96
     extensions.lastAppVersion: 38.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 18
     gfx.blacklist.direct2d: 3
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d278e65a-2e27-432f-a744-03128137037
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1446673832
     places.history.expiration.transient_current_max_pages: 104837
     places.history.expiration.transient_optimal_database_size: 167738244
     plugin.importedState: true
     print.print_printer: HP Color LaserJet 2605/2605dn/2605dtn PS
     print.printer_\\CMM1\hp_LaserJet_1000.print_bgcolor: false
     print.printer_\\CMM1\hp_LaserJet_1000.print_to_file: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_bgcolor: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_bgimages: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_command:
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_downloadfonts: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_bottom: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_left: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_right: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_edge_top: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_evenpages: true
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footercenter:
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footerleft: &PT
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_footerright: &D
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headercenter:
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headerleft: &T
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_headerright: &U
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_in_color: true
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_bottom: 0.5
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_left: 0.5
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_right: 0.5
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_margin_top: 0.5
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_oddpages: true
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_orientation: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_page_delay: 50
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_pagedelay: 500
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_data: 1
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_height: 11.00
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_size_type: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_size_unit: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_paper_width: 8.50
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_reversed: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_scaling: 1.00
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_shrink_to_fit: true
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_to_file: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_bottom: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_left: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_right: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtn_PS.print_unwriteable_margin_top: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_bgcolor: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_bgimages: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_colorspace:
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_command:
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_downloadfonts: false
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_duplex: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.print_edge_bottom: 0
     print.printer_HP_Color_LaserJet_2605/2605dn/2605dtnpcl.pr
christ1
christ1
  • Top 25 Contributor
more options

There are 4 accounts (account2, account3, account4, account6). I suppose they all have the problem? Did this ever work with the settings above?

I'd also assume morrisbb.net is your domain? Who is your hosting provider?

INCOMING: account2, , (pop3) mail.morrisbb.net:110, SSL, passwordCleartext

You need to check with your provider about the correct server settings, including the correct server name.

In any case, assuming your provider uses SSL/TLS, port 110 is wrong. POP in connection with SSL/TLS would be port 995. This must be changed in your Account Settings.

OneUncleDon
OneUncleDon 질문자
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These settings have worked for around 4 years. Their main website is morrisbroadband.com, the email main site is morrisbb.net. Morris broadband has their own servers as far as I know. Their website specifies port 110 for incoming mail and port 587 for outgoing. If I change to port 995 and attempt to check mail Thunderbird warns me that I am being asked to override settings that a legitimate site would not do. I then cancel the operation.

글쓴이 OneUncleDon 수정일시

Matt
Matt
  • Moderator
  • Top 10 Contributor
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The issue here is Morris do not have the appropriate SSL certificate for using secure connection. So your warned that the certificate they are using is rubbish for the purpose it is being used.

Either get then to use he correc t certificate. Create an exception and allow the use of the incorrect certificate permanently or Simply don't use SSL/TLS for your connection.

The DNS report I just did on Morris indicated serious security issues elsewhere as well. See here So I suggest just don't use SSL or secure connection to their mail server and don't use their DNS servers either.

christ1
christ1
  • Top 25 Contributor
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선택된 해결법

Their website specifies port 110 for incoming mail

Port 110 typically indicates no security, i.e. no usage of SSL/TLS to secure the connection to the server. Regardless of any issues Morris may have with their certificate, you need to check with them what the correct server settings are.

If things have worked for 4 years before, something must have changed at their end.