Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 72 have this problem
  • 2 views
  • Paskiausią atsakymą parašė sbs101

more options

My firefox 40.0.2 keeps crashing and its becoming very annoying. Bellow is the most recent crash reports. Thank you for your help with this.

bp-2c8eaa1b-48c8-4a82-82c5-d09cb2150820 8/20/2015 10:04 AM bp-6cb5ba20-5f60-4111-bbde-bf8412150819 8/19/2015 7:12 PM bp-ac4fb1d5-ef77-49ac-8f72-24f3a2150819 8/19/2015 3:17 PM bp-4aa89048-287c-45de-b9f5-1fdaf2150811 8/11/2015 12:02 PM bp-34e34e41-f9d6-4660-8737-3c4cc2150808 8/8/2015 7:47 AM bp-3466185f-6cee-4c47-b698-513f22150807 8/7/2015 10:11 AM bp-dcaccbda-6672-4269-b9ee-45d822150807 8/7/2015 9:18 AM bp-834a3e34-0f11-4ae3-aaca-2b5392150807 8/6/2015 9:54 PM bp-ed0488e3-8c6f-4f36-a2f7-3381c2150726 7/26/2015 1:44 PM bp-667f6025-1a26-40d3-b2f3-641a82150726 7/26/2015 11:45 AM bp-c59b27ee-9649-4eed-9e70-e350d215072

My firefox 40.0.2 keeps crashing and its becoming very annoying. Bellow is the most recent crash reports. Thank you for your help with this. bp-2c8eaa1b-48c8-4a82-82c5-d09cb2150820 8/20/2015 10:04 AM bp-6cb5ba20-5f60-4111-bbde-bf8412150819 8/19/2015 7:12 PM bp-ac4fb1d5-ef77-49ac-8f72-24f3a2150819 8/19/2015 3:17 PM bp-4aa89048-287c-45de-b9f5-1fdaf2150811 8/11/2015 12:02 PM bp-34e34e41-f9d6-4660-8737-3c4cc2150808 8/8/2015 7:47 AM bp-3466185f-6cee-4c47-b698-513f22150807 8/7/2015 10:11 AM bp-dcaccbda-6672-4269-b9ee-45d822150807 8/7/2015 9:18 AM bp-834a3e34-0f11-4ae3-aaca-2b5392150807 8/6/2015 9:54 PM bp-ed0488e3-8c6f-4f36-a2f7-3381c2150726 7/26/2015 1:44 PM bp-667f6025-1a26-40d3-b2f3-641a82150726 7/26/2015 11:45 AM bp-c59b27ee-9649-4eed-9e70-e350d215072

Chosen solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


The crash report flagged these programs;

Signature shutdownhang

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


This is for Sumo's Related Bugs

1161090 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | mozilla::dom::workers::RuntimeService::Cleanup()

Skaityti atsakymą kartu su kontekstu 👍 2

All Replies (4)

more options

Chosen Solution

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


The crash report flagged these programs;

Signature shutdownhang

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64


This is for Sumo's Related Bugs

1161090 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | nsThread::ProcessNextEvent(bool, bool*) | NS_ProcessNextEvent(nsIThread*, bool) | mozilla::dom::workers::RuntimeService::Cleanup()

more options

Had the same problems with 40.0.2, and I tried EVERYTHING including closing open tabs, safe mode, new profile, refresh, and reinstalling (so it WASN'T an issue with Shockwave Flash)!

The ONLY and I mean ONLY thing that worked (after hours of wasted troubleshooting) was downgrading to 39.0.3, and haven't had an issue since!

more options

so a lot of people are "hearting" this reply.

so after being a user from the earliest netscape the fix is use an earlier version and refuse all updates?

guess I'll look into it.

Plus look, again, at how I might make chrome meet my needs.

more options

I had a similar problem with firefox 40 on Windows 7. I had the impression that the crashes occured on sites which had a lot flash on them (maybe two flash-plugins overlapping). When switching to later versions of firefox (I don't remember if it was 41 or some 40.0.?-release) the crashes went away, but I got very frequent messages that some script is busy when looking at pages which had a lot of flash.

After that I switched back to firefox 39 like described in one of the answers to this question and it worked again. Then I looked at the change log of version 40 and found that the vsync feature was new. I switched off the three configurations gfx.vsync.* and now I can run firefox 41.0.2 without any crashes.