Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unwanted TB flders cannot be removed

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė Matt

more options

I'm running TB 78.13.0 on a macbook. For some reason system folders such calendar-data and cert8.db appear in the email account as sub-folders - see image 'Unwanted folders Screenshot 2021-08-22 at 23.06.54'. If I delete these sub-folders they are moved into the Trash (Deleted folder) but instantly reappear. Moreover the deleted items cannot be removed from the Trash - see image 'Deleted folders Screenshot 2021-08-22 at 23.09.31 '.

I'm running TB 78.13.0 on a macbook. For some reason system folders such calendar-data and cert8.db appear in the email account as sub-folders - see image 'Unwanted folders Screenshot 2021-08-22 at 23.06.54'. If I delete these sub-folders they are moved into the Trash (Deleted folder) but instantly reappear. Moreover the deleted items cannot be removed from the Trash - see image 'Deleted folders Screenshot 2021-08-22 at 23.09.31 '.
Pridėtos ekrano nuotraukos

Chosen solution

close Thunderbird and delete the foldertree.json file from the profile folder and restart.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

more options

Chosen Solution

close Thunderbird and delete the foldertree.json file from the profile folder and restart.