this is what the previous helped asked me to do, severely edited. then she told me to restart and i lost her. You are now chatting with Firefox community member zzxc<br /> zzxc: Hello<br /> zzxc: Is it still in the add-ons tab/<br /> steve: hi. i dont see it. it usually is on the menu bar towards the left, at least before i did this upgrade<br /> steve: actually, i realize i dont know what an add-on tab loos like- previously it just floated between the "latest headlines" etc and the bookmark toolbar<br /> zzxc: look in Firefox->Addons<br /> steve: i'm on an imac osX snow leopard. i see add-ons under firefox>tools>addons, but when i click on that, nothing is opening<br /> zzxc: try going to about:addons in Firefox's address bar<br /> steve: if i understand, firefox>about just tells me that im using 8.0beta. the only place i see the word add-ons is under tools. unless im unclear about where you mean by firefox's address bar, which i'm thinking means the bar with my own bookmarks menu. the bar with the URL- i don't see anything on that like you describe.<br /> zzxc: ok - when you try to go to tools->addons, nothing happens?<br /> steve: it didnt my first 3 tries, and it opened a page which says: about:addons in the URL spot, and "add-ons manager" in the tab<br /> steve: just now opened that page<br /> steve: forgive my typing<br /> zzxc: ok - in there, look in Extensions. is downloadhelper enabled there?<br /> zzxc: (click it - you should see a disable button if it's enabled)<br /> steve: i assume it is enabled because the button there reads: disable"<br /> steve: btw, the i-click youtubedownloader and SpeakingFox say they’re incompatible with 8.0.<br /> zzxc: so it seems to be enabled<br /> zzxc: right click the toolbar and go to customize<br /> zzxc: see if the downloadhelper button is in the customize window<br /> steve: it's not there. the only addon there i recognize is Zotero<br /> zzxc: Do you see the downloadhelper logo on youtube video pages, to the left of the video title?<br /> zzxc: eg. look at http://www.youtube.com/watch?v=vpzUCA5i6zY<br /> zzxc: try with just downloadhelper enabled and no other add-ons enabled<br /> zzxc: other add-ons could be interfering with downloadhelper<br /> steve: ok i'll try that now- since the downloadhelper logo wasnt on the youtube page<br /> steve: ok. i disabled all except downloadhelper<br /> steve: but no downloadhelper logo appears anywhere on the toolbars or anywhere above<br /> zzxc: is there an error in Error Console about it?<br /> zzxc: command+shift+J on a mac<br /> steve: when i clicked on the errors tab, the window under it was blank<br /> zzxc: In Firefox, open the Firefox->Help menu and choose Troubleshooting Information. On the page that opens, click Copy all to clipboard. Finally, paste the clipboard into this chat by using CTRL+V. (You can also paste by right clicking and pressing paste)<br /> steve: ok thanks brb<br /> steve: hi zz. i clicked on COPY TO CLIPBD but it didnt do anything i could see. (is the clipboard something i find somewhere else? i am able to cut n paste that entire page if you want.<br /> zzxc: press CTRL+V in this chat<br /> zzxc: that should paste it here.