When I try to open Firefox, I get an error message that begins "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory...could not be located..."
When I try to open Firefox, I get an error message that reads "The procedure entry point ?CreateDrawTargetForCairoSurface@Factory@gfx@mozilla@@SA?AV?$TemporaryRef@VDrawTarget@gfx@mozilla@@@3@PAU_cairo_surface@@ABUIntSize@23@@Z could not be located in the dynamic link library gkmedias.dll.
My only option is to click okay in the Error Message Box, but Firefox will not open then.
Vahaolana nofidina
Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
- (32 bit Windows) C:\Program Files\Mozilla Firefox\
- (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
- http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (1)
Vahaolana Nofidina
Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
- (32 bit Windows) C:\Program Files\Mozilla Firefox\
- (64 bit Windows) C:\Program Files (x86)\Mozilla Firefox\
- http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 17.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes