surfing to Propelleheads.se using Firefox causes screen to go black and PC unresposive.
My PC runs fine and no issues, Recently upgraded to Widows 10 - no issues. Suddenly (and quite weirdly) I have this fault. I needed to activate new Reason software on Propellerheads.se site. The site loaded and I saw the image for about 2 secs and then the screen went black. The music I was paying continued (so I knew Windows was still running) but the PC was unresponsive - Alt.Tab, Start, Ctrl/Alt/Delete non of these worked. The Sleep button worked but when I woke Windows the screen remained black. Only recourse was a hard reset. So I tried to access Propellerheads.se with Microsoft Edge - it worked fine. So I uninstalled Firefox, made Edge default client and did the activation. Then reinstalled Firefox but still the same problem. I have reset default user agent, deleted all history/cookies etc, refreshed Firefox, run in safe mode, deactivated plugins. Still Propellerheads.se will not load successfully. I don't want to run Edge - my preference is Firefox - BUT!!!
Chosen solution
Make Music across time zones and continents, or just across town
No problem accessing the site.
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
All Replies (3)
Chosen Solution
Make Music across time zones and continents, or just across town
No problem accessing the site.
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?
Hi Fred Thanks very much for your help The thing that sorted it was "disabling hardware acceleration" Only remaining question - does this have to be left like this for ever or will some future reiteration of Firefox be able to run hardware acceleration?? Once again thanks very much
Steve
Glad to help. Safe surfing.
From Mozilla help files;
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.