Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when using Yahoo; also see high CPU use & mem. leaks. Other sites seem OK. Fix available?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Dan

Geezer1984
Geezer1984
more options

Since updating to FF57, have been experiencing noted problem, along with program freezes and very poor performance on Yahoo News and derivative links. Problem also seems present if I do search from Yahoo. Using Yahoo News as my default (home) page. Other sites seem OK, provided I don't use Yahoo to access them.

Also using Yahoo Mail; same problems. Tried disabling all FF plugins, w/o effect. Uninstalled FF57, reinstalled in safe mode; seemed to help a little at first, but problems returned — mebby fewer crashes.

Not in Yahoo now; showing 5 FF in Task Mgr, with minimal (10% +-) CPU demand & about 710 Mb RAM commitment. Nothing else actively running.

It may be worth noting that I experienced some memory-leak problems on FF53 recently (last 2-3 months), but no actual crashes, so far as I recall.

Will try to read/respond to email @ Dragon_fawn@Yahoo,com

Since updating to FF57, have been experiencing noted problem, along with program freezes and very poor performance on Yahoo News and derivative links. Problem also seems present if I do search from Yahoo. Using Yahoo News as my default (home) page. Other sites seem OK, provided I don't use Yahoo to access them. Also using Yahoo Mail; same problems. Tried disabling all FF plugins, w/o effect. Uninstalled FF57, reinstalled in safe mode; seemed to help a little at first, but problems returned — mebby fewer crashes. Not in Yahoo now; showing 5 FF in Task Mgr, with minimal (10% +-) CPU demand & about 710 Mb RAM commitment. Nothing else actively running. It may be worth noting that I experienced some memory-leak problems on FF53 recently (last 2-3 months), but no actual crashes, so far as I recall. Will try to read/respond to email @ Dragon_fawn@Yahoo,com

All Replies (1)

Dan
Dan
more options

Have you tried deleting your Firefox Cache and the Yahoo cookies? Might fix the problem. Instructions here:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

If it doesn't help, try refreshing Firefox:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If that doesn't help either (you could test if it works fine in Firefox Safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode ) then you should create a detailed bug report using this form: https://bugzilla.mozilla.org/enter_bug.cgi#h=bugForm|Firefox

Modified by Dan