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compuserve will not appear corrrectly when I open with mozilla firefox

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

srpoet825
srpoet825
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As of today March 16, 2018 when I open compuserve with firefox browser (which I solely and forever use) the start page of compuserve has duplicate pictures on it and there is no longer a mail feature to retrieve or compose mail. Can you help me? thank you, sharon

As of today March 16, 2018 when I open compuserve with firefox browser (which I solely and forever use) the start page of compuserve has duplicate pictures on it and there is no longer a mail feature to retrieve or compose mail. Can you help me? thank you, sharon

All Replies (4)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While you are in Safe Mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

srpoet825
srpoet825 Question owner
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Hi Fred,

Thank you for your response to my question. I have not yet done the things you suggest because this problem just happened to me today and I am very cautious with my computer. I have already had the geek squad in my computer and there was nothing they could do. Compuserve could not help me either and told me it was a firefox problem rather than a compuserve problem. The problems not being able to log in with firefox have been considerable today. I cannot bookmark my mail, I don't even know how to put them in favorites which are the content of other browsers. I love firefox and don't want to use another browser nor do I want to lose access to other websites where the settings would be taken away. I still don't know exactly what to do. Are you sure that your instructions would fix my problem? I can ask the geek squad to read your instructions and try to apply them to the problem but I don't always get a great technician from geek squad. Looks like I may have to change my 20 year compuserve account and go with gmail or some other mail.

Thank you again. Sharon

FredMcD
FredMcD
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srpoet825 said

Are you sure that your instructions would fix my problem?

We won't know that unless you try the above.

FredMcD
FredMcD
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Found screenshot posted by questioner; https://support.mozilla.org/en-US/questions/1209654