Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird upgrade message

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Wayne Mery

Andy Pedrick
Andy Pedrick
more options

Hi,

I get a regular prompt during my Thunderbird session to download the 'latest version' even though I seem to be on the latest version 68.2.2?

Hi, I get a regular prompt during my Thunderbird session to download the 'latest version' even though I seem to be on the latest version 68.2.2?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

There is a known issue with Kaspersky causing a problem. Do you use Kaspersky ? If yes: If you're using Kaspersky, you don't have to touch anything for TB, but make some adjustments in Kaspersky:

Suggestions from Kaspersky support to confirm if the problem caused by Kaspersky : - Uninstall software potentially incompatible with Kaspersky ( eg:WinPcap and Glary Utilities).

- Open Kaspersky settings - Additional - Network and scroll at the bottom of the page. In Mozilla section, temporary uncheck the option: Scan secure traffic in Mozilla applications

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Andy, you confirmed your issue was caused by Kaspersky?