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Thunderbird 17.0.8 has never updated

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

rick113
rick113
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Just discovered a users TB has never updated. It is set to automatically download and install. If I go to help > about TB it shows version but doesn't look for updates and apparently never has. Can I force updates or can I install newer versions without losing their email etc?

Any help is GREATLY APPRECIATED

Just discovered a users TB has never updated. It is set to automatically download and install. If I go to help > about TB it shows version but doesn't look for updates and apparently never has. Can I force updates or can I install newer versions without losing their email etc? Any help is GREATLY APPRECIATED

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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See https://support.mozilla.org/en-US/questions/1310757

Before anything else make sure to create a full backup of your Thunderbird profile. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

rick113
rick113 Question owner
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Thanks for the reply and link... I'm a little sketchy on exactly what to do. The user is currently on 17.0.8 so I would need to run the following versions? 24.8.0 45.8.0 52.9.1 After running these three stay there and hope that autoupdate gets to version 68 and then eventually to 78?

christ1
christ1
  • Top 25 Contributor
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Yes, exactly.