Firefox Community Forum

On one website, that of the New York Times https://www.nytimes.com, and only on Firefox (I also use Chrome & Edge, and I experience none of the following problems while using either browser), I am unable to open any hyperlinks or tabs or anything at all to maneuver through the NYT website, or domain, I should say (it's not just the homepage; it's all sites that begin with the nytimes.com URL, including all NYT thematic & geographic hubs, all articles and even the My Account/Profile page). When I hover over any link, nothing happens, the appearance of the mouse does not change as it normally does when hovering over a link. When I place the mouse amidst the text of an article, again, the appearance of the mouse does not change to the usual flashing "|" symbol. I can't even highlight text. In short, it's as if the NYTimes domain DOES NOT RECOGNIZE THE PRESENCE OF MY MOUSE ON THE SCREEN AT ALL, as if it's not even there. A few more observations that may be helpful (in order of what I think is increasing importance, but I'm no expert): -- This was a very sudden change that occurred about 10 days ago. I was only using Firefox at the time, had 2 windows open, each with 25+ tabs. In one window, I had 3 NYT articles open in separate tabs, and earlier that day, while reading one of them, everything was normal/this problem had yet to present itself. Later that day, I returned to the computer, saved the 1st of the 3 articles I had read earlier in my Favorites (I meticulously save online content, articles, etc. in hundreds of folders, sub-folders, sub-sub-folders, and so on in my Favorites). I then closed that tab, and turned to the 2nd of the 3 NYT articles I had originally opened in separate tabs in the same window. Soon after starting to read this article, I hovered over a hyperlink embedded in the article, just to see what the source of that info was, but oddly my mouse did not change its appearance as it does when hovering over any type of link. I ignored it at first, but then, a minute later, I came upon a hyperlink I knew I didn't just want to hover over but also to click on & open. Except I couldn't. Within seconds, I realized I could not click on anything anywhere on any NYT webpage. Not sure if this is helpful, but when I first started reading that 2nd article (the 1st instance of experiencing this problem), I don't at all remember doing anything that could possibly explain this? I know I didn't do something odd with my settings, certainly not anything specific to the NYT alone. Leaning heavily on my very vague & limited memory of the seconds/minutes just before 1st realizing my mouse was not being recognized as such while hovering over a hyperlink, I think it's possible that I somehow accidentally pressed on some weird combo of keyboard digits...? Is there some kind of shortcut that leads to this sort of change in user experience on a given website or domain?

-- I am able to VISIT any NYTimes site - whether it's the homepage, or an issue-themed section, or a specific article. I can reach these sites by typing the URL in the search bar (which I only do to reach the homepage, obviously), or by clicking on a hyperlink leading to a NYT webpage that I found amongst, say, the results of a Google News search, or perhaps I received an e-mail that references a NYT article & included a link to it. If I try to reach the NYT online from outside the NYT domain/websites, I face no problems doing so and viewing the webpage exactly as it's supposed to appear and does appear on other browsers simultaneously. The problem is maneuvering to anywhere else from that NYT webpage by clicking on something - anything - on it.

-- The mouse's scroll function does work. That means that upon arriving at any NYT article, I am able to navigate - really, just move up and down - to the effect that I am able to read the entire article (I have a NYT subscription, so access is not a problem). I can also scroll downwards using the keyboard, specifically by pressing the spacebar button. Perhaps most interestingly, I just realized that I can also scroll by clicking on the little rectangular sliding tab all the way to the right of the article, holding the click, and dragging/sliding the tab up to scroll up or down to scroll down. It seems that part of the screen is not considered part of the NYT webpage itself, where clicking on anything does absolutely nothing.

-- EXCEPTIONS (2): There seem to be 2 kinds of exceptions to my Firefox NYT problem. 1. The first is hardly an exception, it's simply that, upon arriving at a NYT webpage (via URL or hyperlink found in a non-NYT webpage or email or whatever else), before the page completely loads but has loaded enough that I can move my mouse around to various links & hyperlinks on the page, during those few seconds, or I estimate a maximum of 10 seconds (my Firefox browser can be pretty slow sometimes because of my bad habit of opening so many tabs in multiple windows), things are normal as far as the NYT page reacting to my mouse's presence as it hovers over links, and being able to click on those links and open new tabs for other NYT articles. But of course, this fleeting moment of hope that my problem has suddenly disappeared...disappears itself. 2. This makes no sense to me (not that any of this does). Simply put, every once in a while a NYT article/webpage will behave completely normally. Right now, in the Firefox window that contains this tab in which I'm writing to ya'll, I have 6 NYT articles open in separate tabs. 5 of them are exhibiting precisely the problem I've described above. But 1 of them https://www.nytimes.com/2024/11/18/ny.../new-york-city-homeless-children.html just doesn't...it's working totally fine for me right now. This isn't the only example of this sort of exception that I've encountered; there have been, I dont know...a handful of others? I can't really provide a decent estimate of how frequently I've encountered a properly working NYT page or what percentage of NYT pages have worked for me. It is a fraction of them though, a small fraction. And as far as I can tell, there is absolutely nothing distinctive or special or different about those articles. From my perspective, it seems totally random that they work while the vast majority don't. There doesn't seem to be any rhyme or reason to it; it's simply as though whatever incredibly frustrating setting I've somehow inflicted upon my Firefox NYT experience occassionally forgets to implement itself? I'm at a loss.

PLEASE HELP!!! The NYT is a critical component of my media diet, which in turn is a criticial component of the learning & professional development I must currently be doing as part of my career & studies. Not to mention that I pay for a subscription that I'm having a great deal of difficulty making full use of. Does anyone have any idea what's going on here? How to fix it? I'd be forever indebted to you!! Thanks in advance!!!

Best, Kyro

I am experiencing an issue in Firefox with recurring entries in the bookmarks menu, such as "About Us" and "Customize Firefox." These entries:

   Reappear frequently, cluttering the bookmarks menu.
   Cannot be deleted through the bookmarks library or toolbar customization options.

I have attempted the following steps without success:

   Removing the entries using the bookmarks manager.
   Resetting Firefox, creating a new profile, and disabling extensions.
   Running Firefox in safe mode.

The issue persists even after these attempts. Is this a known problem or an intentional feature? If so, how can I disable or permanently remove these entries?

Additional Information:

   Firefox version: [Your Firefox version]
   Operating System: [Your OS, e.g., Windows 10]

Thank you for any guidance or fixes!

This is a hail Mary. Microsoft changed the behavior of Windows, supposedly for security, so that clicking the Firefox button to make it the default web browser is no longer allowed. Instead, I get taken to the default apps section of Settings, where the only choices are Edge and Internet Explorer. No Firefox. Same with images and with video. Microsoft is not helping with this and I'm damned if I'm wading through probably a hundred or so file extensions changing each one individually. Somebody else must have run across this problem and maybe solved it?

Hello, When I set the default app for my PDF files to Firefox in Windows 11 Pro, the PDF files I put on my desktop are mostly empty space except for a tiny Firefox logo. Other file icons on the desktop are full-sized and easy to see. Is there a way to make these Firefox/PDF icons full-sized, other than selecting a different default app for PDF files? Screenshot example attached. Thanks! Dave

Microsoft Surface Pro 8 x64 computer Microsoft Windows 11 Pro OS 10.0.22631 Build 22631 (purchased) Browsers: Firefox (main) 132.0.2 (64-bit) Google Chrome Microsoft Edge (not used often) I try to keep all updates and patches applied. No hacks or jailbreaks.

Hi,

I am disabled and in a wheelchair. I have a Dell Inspiron 7591 2-in-1 laptop as a communication device to speak. Since my hands don't work, I have to use head switches in order to operate my device. I downloaded and installed the latest version Firefox (version 132.0.2 (64-bit)) via Microsoft Store on my laptop running Windows 10 Home. I have a Jabber/XMPP account to communicate with my family members and friends. In order to mount my laptop to my wheelchair, my laptop has to be in tent mode (upside down, but my screen automatically rotates to the proper orientation.) When I go to mov.im in the Firefox browser and video call someone, I appear upside-down on their end. I also visited https://webcamtests.com/ in Firefox and I appeared upside-down on my screen. However when I use other programs (eg: the camera app in Windows, Google Chrome, etc.), it recognizes my laptop is in tent mode so those programs automatically adjust my camera orientation. I would like my Firefox browser to recognize that my laptop is in tent mode and automatically rotate my camera to the proper orientation. Is this possible? If not, I would like to make this a feature request please?

Thank you

Have a service ticket website we use (EasyVista) that should be form populating previous entries however this is not happening in FireFox. Doing this on Chrome works properly. I've included screenshots showing both.

Autofill is properly set. Below is all config entries that have "autofill" in their name:

browser.urlbar.autoFill true browser.urlbar.autoFill.adaptiveHistory.enabled false browser.urlbar.autoFill.adaptiveHistory.minCharsThreshold 0 dom.forms.autocomplete.formautofill true extensions.formautofill.addresses.capture.enabled true extensions.formautofill.addresses.enabled true extensions.formautofill.addresses.experiments.enabled false extensions.formautofill.addresses.ignoreAutocompleteOff true extensions.formautofill.addresses.supported detect extensions.formautofill.addresses.supportedCountries US,CA,FR,DE extensions.formautofill.available detect extensions.formautofill.creditCards.enabled true extensions.formautofill.creditCards.heuristics.fathom.confidenceThreshold 0.5 extensions.formautofill.creditCards.heuristics.fathom.highConfidenceThreshold 0.95 extensions.formautofill.creditCards.heuristics.fathom.testConfidence 0 extensions.formautofill.creditCards.heuristics.fathom.types cc-number,cc-name extensions.formautofill.creditCards.heuristics.mode 2 extensions.formautofill.creditCards.ignoreAutocompleteOff true extensions.formautofill.creditCards.reauth.optout MDIEEPgAAAAAAAAAAAAAAAAAAAEwFAYIKoZIhvcNAwcECHIvPwk4C9zyBAj7rcwgHE0r7g== extensions.formautofill.creditCards.supported detect extensions.formautofill.creditCards.supportedCountries US,CA,GB,FR,DE,IT,ES,AT,BE,PL extensions.formautofill.heuristics.autofillSameOriginWithTop true extensions.formautofill.heuristics.captureOnFormRemoval true extensions.formautofill.heuristics.captureOnPageNavigation true extensions.formautofill.loglevel Warn extensions.formautofill.supportRTL false services.sync.prefs.sync.signon.autofillForms true signon.autofillForms true signon.autofillForms.autocompleteOff true signon.autofillForms.http false

There is a (new) Secure SSL forward proxy in my corporate. It requires a client to perform: TCP handshake + TLS handshake + followed by http CONNECT request

Now this works fine when we simulate proxy connection using curl, for instance:

1. curl --head -v -ik --proxy https://proxy.mydomain.com:8443 https://www.google.com/

However when setting up FF for proxy configuration, and adding proxy details under HTTPS Proxy, cant connect via that proxy. Looking at network dump we do see that FF is doing: TCP handshake + straight away sends http CONNECT request - and its missing to initiate TLS handshake....

Is there anyway at all to configure FF to connect via secure SSL proxy ?

Today I have installed Pocket on one of my Windows PCs in the Firefox browser. I got the symbol on the address bar and it works. Now I want to install Pocket on another PC, but I don't get the symbol. Without symbol I cannot use it. I can login to Pocket on the second PC and open saved URLs, but I cannot add Websites to my Pocket account. How do I get the symbol?

I would like to be able to remove Firefox's default search shortcut keywords for a site while still being able to use my own shortcut for that site. For example, if I would like to set wikipedia.org to only "@wi", it will automatically be set to "@wi, @wikipedia". I can remove wikipedia as a search engine, but then I'm not able to set my own keyword. Is there a way to do this? Thanks in advance.

Hi, I've noticed that only a small percentage of the sites I pin to the New Page tab manage to load their favicons. Even well known sites like Google or Mozilla.org fail to load the image. So I tried to customize them with the "Custom Image URL" option, but they are not appearing either. They load at first when I hit "preview", but they fail to load once I press "save".

Here's the HTML of the element:

It seems the code is not even loading the appropriate resource, which—I think—should be placed in a 'style' attribute with a 'background-image:url()' CSS property, with the image path placed between the parentheses. I also checked the thumbnails folder (AppData\Local\Mozilla\Firefox\Profiles\nt5cyawc.default-release\thumbnails), and I found the image is properly saved there, so it's the browser who's not loading them for some reason.

Thanks in advance!

First, many of the URLs from my many stored bookmarks mysteriously disappeared. Second, I went to the Library Import and Backup and hit Restore choosing the most recent File. That led to "UNABLE TO PROCESS THE BACKUP FILE" but also erased ALL my bookmarks! Have tried to restore using some of the other 15 files but always get the same failure message. Please help. Thanks

What should I do if, when sending a message to VK, when I press Enter it goes to the next line??

When I hover over the 'Send' button, the sending settings come up, but Enter is still selected - send a message, and Shift+Enter - line break. WHAT TO DO??? Previously, when I pressed Enter, everything worked, but now it jumps to a new line. I am writing to you in support because in other browsers everything works as it should.