Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Can't save or add bookmarks

  • 2 balasan
  • 0 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh zeroknight

tr
tr
more options

Currently unable to save, edit or add bookmarks.

I have updated Firefox, refreshed Firefox, gone through Troubleshoot mode, cleared the startup cache, and deleted the "xulstore.json" in my profile folder.

Pls help this is driving me nuts + making me want to switch browsers. Thanks : )

Currently unable to save, edit or add bookmarks. I have updated Firefox, refreshed Firefox, gone through Troubleshoot mode, cleared the startup cache, and deleted the "xulstore.json" in my profile folder. Pls help this is driving me nuts + making me want to switch browsers. Thanks : )

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hmm, a Refresh didn't help? I'll still give my standard advice:

First, if you haven't already, please do a normal shutdown and/or restart of your system. Restarting MacOS can help by freeing up locked files, completing any deferred updates, and resolving temporary file permission issues.

Next, if Firefox still has bookmark problems, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > Help > More Troubleshooting Information
  • (menu bar) Help > More Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with: 

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane
> Task: invalidateCaches
+ The caches have been invalidated
> Task: checkCoherence
+ The database is coherent

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

zeroknight
zeroknight
more options

Does it still happen in Developer Edition? Make sure you stay signed out of your sync account when testing.