Thunderbird Community Forum

Dear Madam / Sir: I had Windows 11, all files and applications including Thunderbird reinstalled in my computer, but I am now unable to access existing email server with Thunderbird.

In ' Set up your existing email address' there is a password needed that I don't remember and there isn't an option to reset it. So I am stuck. I called Geek Squad who did the installation; they referred me to AT&T (my internet provider); they said they cannot help with Thunderbird.

Please let me know what I can do to access existing email server in Thunderbird (attached is photo of setting which appear correct), thank you in advance, Stefan

Menzi Architecture Stefan Menzi, AIA [edited out private address, phone#'s and email from public community support forum]

I deleted a duplicate profile. I chose to NOT delete the data. Where is the data now? I know the data is supposed to be kept per http://kb.mozillazine.org/Profile_Manager#Deleting_a_profilebold text

I'm trying to connect to my MS Exchange 2019 onsite server to get access to email/calendar.

I can receive emails but cannot send, probably because there's no password field for the smtp server. My Incoming mail is different from the Outgoing mail server hence I need to enter the password. But the only field there is for the username which is never going to work. My Exchange server is set to use SSL/TLS.

This I tried with the Owl addon. But same issue when configured for imap. I need to use my internet provider's smtp server. Everything I need for that is there, except the password field.

How many impab files should I have in my Thunderbird profile folder? I do have 8 different e-mails managed by Thunderbird (in case that matters). Win 10 Pro PC, Thunderbird Version 128.4.2esr. I have impab.mab (dated 2017), impab.mab.msf (dated 2012), then I have impab-1.sqlite, impab-1.sqlite.shm, impab-1.sqlite.wal -- then I have -2, -3, -4, -5. and -6 of the same three files that have the -1. Should I/can I delete any of these? Should any be kept and renamed? The ones with -1 through -16 are all dated either today (11/25/2024) or 11/19/2024. Just did not know if there were a bunch of duplicate files being created, or if possibly all of these files are needed because of my multiple accounts. All my accounts use the same address book. Also, been using Thunderbird since I started on the internet back in the 1990s - it's in general a fantastic program.

I am unable to download new email from my Yahoo/ATT account. I get no error message when I try. Previously worked without a problem for several months after having installed Thunderbird on my new PC running Win11.

Hi, I use Thunderbird to recieve my emails and I save my emails on my mac but I see that the content of almost all emails from december 2023 to august 2024 are disappeared. The emails are not lost. It is only the content and the header? It is strange.

Hello,

interesting behavior with a CalDaV calendar entry/date.

Scenario: Create a calendar-entry (date) with an alarm-setting (1h before...). Wait until the new entry is synced to the CalDAV server, in my case a Nextcloud. Close TB. Got to the Nextcloud calendar, or to and other client with that CalDAV Calendar, and remove the alarm, I do frequently in case the date paste... Start TB. After sync of the calendar, TB is telling you, that the date was changed at the server and asked "how to handle the detected conflict" (see screenshot). But 1. it isn't a conflict, just a normal change, which should change the local, "old" date 2. acting on the conflict resolution by pressing the button "Skip changes, load new" (Änderungen verwerfen und neu laden), I'm expecting to get the server version exchanging the local, old one... It does not: The local version will stay with the alarm. These date will not sync to server until TB is restarted. The alarm is now back on the server.

If the alarm is removed at the server (or on another client) while TB is running, the alarm is removed locally as "normal" change by synchronization...

I guess it is a bug!?

I'm using TB Version 128.4.3esr; build-id: 20241108210256 on Windows 11 (64bit). But this is also with TB under Linux (ubuntu, mint)

Gruss Ralf

When I startup Thunderbird, it sometakes takes up to one minute.

I read on this forum that it maybe due to the linkes MacOS AdressBook. How can I "unlink" it?

Any other clues?

ANTIVIRUS turned off.

my thunderbird quite downloading messages. I don't get any errors or warnings or anything. It won't download when thunderbird first opens and it won't download if I click download. It doesn't do anything at all to tell me if I have an error. It just doesn't download. My email works online and on iphone still. Win 11 Mozzila browser i7

Hi, I download some e-mails. After checking the emails, I want all of them to be deleted from thunderbird but... ...I want only specified emails deleted from server.

In Mac's "Mail" program, there was a special window, where I could see all e-mails on server and just select which I want to remove from server.

In old Outlook, I've used "Rules". There I could set the parameters for specified e-mails and then tell outlook to "leave that message on server" or "Don't download that message from server".

How to do it in Thunderbird?

Thunderbird v128.4.3ser (32-bit) setup with 4 accounts: Shaw.ca (POP), Shaw.ca (IMAP), 2xGmail (OAuth2). The Shaw.ca (POP) account is the main one, and it stopped receiving email. Another (related?) issue is that Local Folders does not appear. The size of that one Inbox is 4.0GB, which I understand is a limit. I don't want to delete any of that email, but I'm fine with moving/archiving some of it. I moved a whack of it to an Archive folder, but the size of the Inbox and Archive folders don't change (4.0GB + 0.0GB). I have tried repairing and compacting. What can I do? I'm a technician/troubleshooter with many years of experience with Thunderbird ... I recommend it to all 6000 of my clients, because (until now) it is bulletproof.

- Thunderbird 128.4.3esr (64-Bit) - WIndows 10

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I have been using Thunderbird for years, and it's usually worked great. Please read through what I have done so far:

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When I opened Thunderbird today, I was greeted by an empty screen, no E-Mails.

When I receive Mails, I still get notifications and when I click them, a new fullscreen tab with the E-Mail is displayed and when I close it, I'm back to the empty screen.

I have restarted my computer since. I was able to access my E-Mails via other clients, so I could do my work, but it's still really disrupting right now.

Attached you find multiple images, one of the empty screen, one of the other tabs working (contacts) and one of my accounts being properly setup.

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Now, when I used the troubleshooting mode to reset my toolbars, it suddenly started working again. However, a new problem: Now the grouped view no longer works, and this time I was unable to restore the functionality.

When I try to enable it, nothing happens and when I open that menu again, the checkbox is gone.

This is the dev console output when I try to enable it:

``` Error intiating smart mode. : Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]

   get dbFolderInfo resource:///modules/VirtualFolderWrapper.sys.mjs:241
   get searchFolders resource:///modules/VirtualFolderWrapper.sys.mjs:121
   init chrome://messenger/content/about3Pane.js:1057
   _initMode chrome://messenger/content/about3Pane.js:2110
   _toggleMode chrome://messenger/content/about3Pane.js:2092
   set activeModes chrome://messenger/content/about3Pane.js:1995
   toggleFolderMode chrome://messenger/content/about3Pane.js:1856
   oncommand about:3pane:1

about3Pane.js:2112:17 Uncaught : Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]

   get dbFolderInfo resource:///modules/VirtualFolderWrapper.sys.mjs:241
   get searchFolders resource:///modules/VirtualFolderWrapper.sys.mjs:121
   init chrome://messenger/content/about3Pane.js:1057
   regenerateMode chrome://messenger/content/about3Pane.js:1074
   _initMode chrome://messenger/content/about3Pane.js:2117
   _toggleMode chrome://messenger/content/about3Pane.js:2092
   set activeModes chrome://messenger/content/about3Pane.js:1995
   toggleFolderMode chrome://messenger/content/about3Pane.js:1856
   oncommand about:3pane:1

```

Troubleshooting mode does not help here.

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I would really like to see this fixed, as I use Thunderbird mainly via the grouped inbox. Thank you for any help on this.

Thunderbird, running on a PC/Desktop started/ran fine, first thing this morning.

After about 1 hour, a text message arrived from BT advising that, "as someone unauthorised tried to access your email account - we've blocked it", together with instructions to create new password.

New password created --- then able to RECEIVE, but not SEND.

One hour (almost) spent on phone with BT Tech Support - checking port numbers, deleting/creating passwords, and, and, and - resulting in (a) still unable to SEND, but can RECEIVE via T'Bird, (b) able to both send AND receive by (bypassing T'Bird) use of BT Email Website.

T'Bird is configured POP3, and two other email accounts (Non-BT) are running successfully via T'Bird on the same PC.

Error messages following send in T'Bird below.

Any suggestions gratefully received.

Thank you,

Ian

HI, as of 25.11.2024 Thunder running 128.4.3esr (64-bit) on windows 10 pro

Today all my new emails are showing in local folder as unread despite having filters set up to move emails to various sub folders.

In effect the mail is now in two places, the sub folder and the local inbox. Suddenly I have hundreds of emails showing as unread in my local folder and copies in sub folder as well Not had an issue like this in 12 years of using thunderbird.

I have tried setting up new filters , have run them but the originals in local inbox refuse to move out

Any help much appreciated.