Sorry you are having problems.

You probably have security software that is not woking correctly with Firefox. Likely Firefox is telling you that the connection is not secure because Firefox knows something is interfering and evesdropping.

Please list all the security related software you are using, and paste or attach a screenshot, so we know the exact message you are getting.

Please look at this article, which may have a solution

• How to troubleshoot security error codes on secure websites

I am not tech savvy. The article says to go to the warnings page and I have no idea where that is. Please give me simple instructions to bypass this.

Here is the error message:

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I am using Webroot

The article you sent to me talks abut going to a Warnings page. I do not know where that is.

Here is what the article says to bypass it.

If the website allows it, you can add an exception in order to visit the site, in spite its certificate is not being trusted by default:

   On the warning page, click Advanced.
   Click Add Exception…. The Add Security Exception dialog will appear.
   Read the text describing the problems with the website. You can click View… in order to closer inspect the untrusted certificate as well.
   Click Confirm Security Exception if you are sure you want to trust the site.

The "warning page" is the page that you're quoting. The article that John99 linked to has a screenshot that shows where the "Advanced" button is. I would steer you to the "Add Exception" button for a quick, temporary fix for the solution to the symptom of the problem you're seeing, but it doesn't actually solve the problem and actually makes it worse... it trains you to ignore valid security warnings and blindly trust sites that aren't trusted for very good reasons.

This is not a Firefox problem... this "government site" you're using is apparently trying to secure a TLS connection with a certificate signed by a CA that is not in the truststore. If you want to post the URL for the site, someone can probably help more.

The problem seems to have fixed itself. Thanks for all your help.

Update Posts crossed, seems the immediate problem is solved. Thanks for letting us know.

As jnojr explained the problem could be with the site, but we are not able to check unless we know what the site is.

Also I was not sure initially what message you were actually receiving. The problem could still be due to security software you are using. The article I linked to

• _{How to troubleshoot security error codes on secure websites}

covers some popular software known to cause issues but not specifically webroot.

Again as jnojr explains a temporary solution may be to set an exception. If you have problems in seeing the option to set an exception them whilst trying to use the Doctors website key or copy and paste this in to the addressbar

chrome://pippki/content/exceptionDialog.xul 

and press the Enter key That should allow you to set an exception for that particular site.

It will not solve the issue of what is going wrong, but it should allow you to access the Doctors website once an exception has been set.

Note that the System Details List shows that you have multiple Flash plugins.

• Shockwave Flash 22.0 r0
• Shockwave Flash 23.0 r0

You can find the installation path of all plugins on the about:plugins page.

• http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

• (32 bit Windows) C:\Windows\System32\Macromed\Flash\
• (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

• click the "Advanced" button to expand this section to see extra details.
• click the "Add Exception" button to inspect the certificate in the Certificate Viewer.

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

• click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

• Always be cautious when you get an 'Untrusted' error message and never create a permanent exception without investigating the cause, so only use this to inspect the certificate.

Also a old reason for such can be due to incorrect Date/time set on the OS.