Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot instal FF with previous profile and bookmarks

  • 2 replies
  • 0 have this problem
  • 9 views
  • Last reply by cor-el

itredler
itredler
more options

Hi, I reinstalled FF and initially got the problem of missing profile, so I restored some files from my Mac Time Machine backup and now I cannot even start FF. I have re downloaded but all get is the small banner page after starting the dmg. How can I start FF and what files can I restore from my back ups to get me back to where I was yesterday? I am totally lost.

Hi, I reinstalled FF and initially got the problem of missing profile, so I restored some files from my Mac Time Machine backup and now I cannot even start FF. I have re downloaded but all get is the small banner page after starting the dmg. How can I start FF and what files can I restore from my back ups to get me back to where I was yesterday? I am totally lost.

All Replies (2)

Dropa
Dropa
more options

What do you mean restore files from my Mac Time machine? In Windows I use there is such a option like that but doing so shouldn't cause install issues your having. I think something else is going on here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What files did you restore from the Time Machine backup? The normal/best procedure for a profile missing error is to create a new profile if you can't recover by registering an existing profile.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.