Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant log into a website and maybe coincidentially after a firefox update.

more options

It seems after a firefox update that I can no longer log into a website that I have as a favorite place on firefox and have visited many times before. I'm not very computer literate but I have checked settings within firefox and don't see where it might be blocked. Next I imagine you might ask for a screenshot of the website and i do have one but all it shows is after I enter my password, it displays an "OK" small screen and does not login. Do you have any suggestions for Firefox is my favorite browser but I have to use another lately to check the website I have a problem with and only on Firefox. My 5 other browsers can log me in to the website. Thanks for your time and suggestions.

It seems after a firefox update that I can no longer log into a website that I have as a favorite place on firefox and have visited many times before. I'm not very computer literate but I have checked settings within firefox and don't see where it might be blocked. Next I imagine you might ask for a screenshot of the website and i do have one but all it shows is after I enter my password, it displays an "OK" small screen and does not login. Do you have any suggestions for Firefox is my favorite browser but I have to use another lately to check the website I have a problem with and only on Firefox. My 5 other browsers can log me in to the website. Thanks for your time and suggestions.
Attached screenshots

All Replies (2)

more options

Did you also try to restart the computer as well. Sometimes updates should restart a computer to insure everything is working and installed correctly. Also not all browser uses the same Addon and if those are part of the problem that can also be a issue as will with updates. So this is why restarting to verify to insure there is no install issues.

more options

When you compare other browsers, do they have the OK button with other content (such as accepting some terms & conditions or entering a code that was texted to you)?


There may be some duplication in this suggestion list but just in case:

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix may block required elements on a site. Usually you can find a toolbar button for each add-on to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page. Does that help?

Testing in Firefox's Troubleshoot Mode: In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?