Performance radically worse since upgrade to 128.5 - want to downgrade

Performance was already poor in v115, but has gotten much worse since upgrading to 128.5. This is a documented bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1906482 A… (read more)

Performance was already poor in v115, but has gotten much worse since upgrading to 128.5. This is a documented bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1906482 Are there any known workarounds? If not, how can I downgrade with losing all of my settings? I have 7 e-mail accounts and a few calendar accounts set up. This took a lot of time, since several of them require app-specific passwords. Thunderbird complains if I try to open a profile from a newer version in an older version of the software. How can I do this safely?

Asked by rsbrux 3 days ago

Thunderbird new update alerts not working

I see a lot of discussion here about people wanting to turn off update alerts but I have a problem in the reverse. I have TB set to "Check for updates, but let me choose … (read more)

I see a lot of discussion here about people wanting to turn off update alerts but I have a problem in the reverse. I have TB set to "Check for updates, but let me choose whether to install" but TB never tells me an update is available. I have to go into setting General and scroll down to see if one is. Is this normal behavior if auto-updates are disabled?

Asked by webby2019 2 days ago

firefox for android on Samsung Mobile

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of scree… (read more)

Following update to 133 I am having problems displaying drop down menus. When selecting a received Email on fastmail.com there used to be a drop down menu at top of screen with options to delete, move, etc. This menu is not in the displayed area on screen; i found it once by scrolling screen but then lost the Email selection.

Asked by davidscott20 2 days ago

Existing email file folders removed when migrating email address to new host

Hello! I just changed website hosts and when configuring the existing email address inside Thunderbird to the new servers and ports, all my existing folders for that ema… (read more)

Hello! I just changed website hosts and when configuring the existing email address inside Thunderbird to the new servers and ports, all my existing folders for that email address where removed. Is there a way I can restore those folders from my local computer drive to show up?

Thank you!

Matt

Asked by mwnt1973 3 days ago

Authorization

Manu Andino (Mozilla Support) Dec 2, 2024, 15:40 CST Thanks for answering all of my questions, Andrew! As shared in my previous reply, we are only suited to assist wit… (read more)

Manu Andino (Mozilla Support)

Dec 2, 2024, 15:40 CST

Thanks for answering all of my questions, Andrew!

As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal


Andyheritageable kadak

Nov 30, 2024, 08:20 CST

Dear Manu,

I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are:

To add an email account I go to account settings and "add email account"

Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password:

akadak@esmci.com

It then takes me to the MCI web site where I have to enter the password again

After which it then says approval required - see this print screen shot.


After I request approval - it sends me this



Then nothing happens - I don't know where it goes. I contacted the company and they don't know either.

This is the problem.

Andrew Kadak



Manu Andino (Mozilla Support)

Nov 29, 2024, 12:09 CST

Hi there,

Thanks for your email!

You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others.

I'd like to start by asking a few questions to learn more about the difficulties you're experiencing:

Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device"

Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries.

I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal


Andyheritageable kadak

Nov 28, 2024, 03:39 CST

tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it?


[N5K1X7-70E25]

Asked by Andyheritageable kadak 3 days ago

Tab crashes

Over the last 4-5 days I am unable to get online without several restarts. I'm getting the message that the tabs have crashed and now I'm getting messages about incorrect… (read more)

Over the last 4-5 days I am unable to get online without several restarts. I'm getting the message that the tabs have crashed and now I'm getting messages about incorrect URL's or that I have already accessed something that I haven't accessed. Thank you for your time.

Asked by LiseKatherine 3 days ago

Sending of message failed to uscg.mil

I was able to send emails to all of my contacts until a week ago when two contacts at USCG.mil have been rejected. I have reset the computer, manually loaded the ad… (read more)

I was able to send emails to all of my contacts until a week ago when two contacts at USCG.mil have been rejected. I have reset the computer, manually loaded the addresses, tested other address and everything appears fine, but not to them. Any suggestions?

Asked by dmccann1 3 days ago

importing profile thunderbird fails

I switched to another mailing provider and before this I made an export of the mailbox. The Imap account was deleted at the provide, so my mailbox is lost. Now I tried to… (read more)

I switched to another mailing provider and before this I made an export of the mailbox. The Imap account was deleted at the provide, so my mailbox is lost. Now I tried to import the mailbox again, but the import fails.

I tried the import manager, but every time after import only empty local map are left. After this I tried the different options (profile of files), both gives the same results, showing an empty map. Then I tried the addon ImportExportTools NG 14.1.2. During the import TB shuts down. When TB starts after the import, for about 10 secs it shows the mailbox with the imported mails. Then unfortunaly all the email dissapears. Could anyone help me with this issue?

Thanks!

Asked by henri van eck 3 days ago

Changes in Thunderbird and Spectrum protocols now cause sending errors. Email cannot be sent out.

Email errors started occurring on or about November 25, 2024. Multiple calls and tech support with Spectrum techs and hours of troubleshooting brought about O results. I… (read more)

Email errors started occurring on or about November 25, 2024. Multiple calls and tech support with Spectrum techs and hours of troubleshooting brought about O results. I obtained all necessary protocols for configuring email to Spectrum requirements and for sending and receiving, but I still get outgoing errors. I have been using Thunderbird for 5 years or more now and never had any issues until now. Upon inspection through Thunderbird tools/setting/ looking at "SAVED" passwords, I no longer see "IMAP" or "MAIL" access protocols. It was there previously. I also disabled all my firewall and vpn settings and still cannot send out any emails. I have thoroughly checked out both my personal email setting and my small business email settings and everything as it relates to Spectrum is correct. Spectrum said one thing they found was that the email settings (specifically, would not resolve with the server because of a syncing problem). Spectrum did all they could to resolve on their end, but the issues, as they see it now resides on the Thunderbird side. In an effort to resolve the issues, the Spectrum tech looked and looked for a phone number for Thunderbird and said this is the first time he has never found a number that one can call for some sort of assistance. Emails directly to Thunderbird are very, very slow. And to compound the issue, there are no lists I could find is a repository for error codes and no valuable tech support or specifications could be found that provides any real help for resolution. So now I am making a last ditch effort to contact Thunderbird for a one on one phone conversation that will resolve all the issues I have encountered. Hopefully with your immediate reply, we can resolve these issues and I will be able to help others resolve these same issues. These issues are not just isolated to me. There are literally hundreds maybe even thousands of people out there with the same issues. PLEASE contact me asap. Thank you for your time. (PS. I do receive some messages via email, but sending out is the issue)

Asked by rmus8039 3 days ago

Last reply by rmus8039 3 days ago

Thunderbird mobile removes all my emails from my server

Just started using Thunderbird Mobile. On my desktop, I have checked the leave messages on server until I delete them box. However, if I bring in email on the mobile ap… (read more)

Just started using Thunderbird Mobile. On my desktop, I have checked the leave messages on server until I delete them box. However, if I bring in email on the mobile app, it deletes everything from the server. Is there any way around this?

Asked by tstuck 3 days ago

Spellchecking doesn't work and can't be selected

When right-clicking, neither Languages nor Check Spelling is displayed in the context menu. The language pack and dictionary are activated. In the settings, the checkbox … (read more)

When right-clicking, neither Languages nor Check Spelling is displayed in the context menu. The language pack and dictionary are activated. In the settings, the checkbox for "Check spelling as you type" is selected, and the current Firefox version (133) is in use. However, no spell check is performed. I don’t know how to adjust the settings so that the options are visible and selectable in the context menu. I would appreciate your help. Thanks so much!

Asked by looneytuni 3 days ago

Using Firefox on Linux with Gnome Keyring

Is there any uptodate way of getting Firefox to use the Gnome keyring on Linux to store passwords. I have seen a number of very old solutions but none of them work for me… (read more)

Is there any uptodate way of getting Firefox to use the Gnome keyring on Linux to store passwords. I have seen a number of very old solutions but none of them work for me. Thanks

Asked by barrowcroft 3 days ago

Down arrow on the right hand side is missing

I'm using Firefox 133 (64 bit) and just recently the down arrow on the right hand side is missing. I still have the up arrow. How do i get the down arrow back. Thx for… (read more)

I'm using Firefox 133 (64 bit) and just recently the down arrow on the right hand side is missing. I still have the up arrow. How do i get the down arrow back.

Thx for your help in advance.

Asked by markjagan866 5 days ago

Last reply by markjagan866 3 days ago

Thunderbird won't open

My thunderbird recently crashed and stopped working (windows version 11 Pro Version 23H2) . The program seemed to freeze and after I got it closed it is not opening back … (read more)

My thunderbird recently crashed and stopped working (windows version 11 Pro Version 23H2) . The program seemed to freeze and after I got it closed it is not opening back up. I tried closing all of the background processes through the task manager and when I tried to open it again it will open a blank window, list it as not responding, and then close the interface with no ability to do anything beforehand. Tried using the repair option in settings, same response. Tried to reset the app, same result. Tried uninstalling version 128.1 and then installing version 128.5, no errors reported on uninstall or new version install but it still just opens a blank screen, says the program is not responding, and closes the window without anything else appearing. I tried restarting the computer (soft and hard restart) and get the same response. I need to be able to use my inbox manager or I need to move to another program. Thanks.

Asked by ad6504 3 days ago