Cannot un-ignore a sub-thread

As discussed previously on now-archived page https://support.mozilla.org/en-US/questions/1421215, there seems to be no way to un-ignore a sub-thread that has been ignored… (read more)

As discussed previously on now-archived page https://support.mozilla.org/en-US/questions/1421215, there seems to be no way to un-ignore a sub-thread that has been ignored. I've gone to the parent thread and un-checked the "Ignore Subthread" option (and cycled this several times) and no matter what I do, the sub-thread remains invisible. When I view the entire conversation using "Open Message In Conversation" from the parent email, I see the sub-thread, and it has the red "ignored" marker. When I hover over the marker, I get the message "This Subthread is ignored". Left-clicking the marker does nothing. Right-clicking it produces the same dialog box that I get by right-clicking anywhere on the ignored thread, offering no option to un-ignore the thread. I tried copying the ignored thread to my inbox, and this produced a copy of the ignored thread that is also ignored and cannot be un-ignored.

I am guessing that the problem has to do with the fact that THE IGNORED THREAD IS NOT A DIRECT CHILD OF THE PARENT. Please see the attached images.

SO THIS IS A BUG. It is not reasonable that the child thread remains ignored when I un-check the "Ignore Subthread" option on the parent email. It is also not reasonable that the "Conversation" view that actually displays the ignored thread and tells you that it is ignored offers no way to un-ignore the thread.

I am running Thunderbird version 128.5.1esr (32-bit) on Windows 10, and Thunderbird says that it is up to date.

Asked by daveziffer 2 days ago

Thundirbird error messages

After installing the latest Thunderbird (128.4.3esr (64-bit) I get the following errors (found via in How do these get fixed? I also get problems when i try to sav… (read more)

After installing the latest Thunderbird (128.4.3esr (64-bit)

 I get the following errors (found via in 

How do these get fixed?

I also get problems when i try to save files using IMAP aftr send, they opften land up failing and only save to Local Root after save button pressed after failure

information attached 1) Browser Consol Mode 2) Troubleshooting Information

From Browser Console Mode Parent process only(Fast) Multiprocess(Slower) 17:11:09.142 1733591469142 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 17:11:12.305 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839
   _beforeUIStartup resource:///modules/MailGlue.sys.mjs:551
   observe resource:///modules/MailGlue.sys.mjs:414

UpdateUtils.sys.mjs:865:15 17:11:12.323 readUpdateConfig: Unable to read app update configuration file. Exception: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]

   getConfigFilePath resource://gre/modules/UpdateUtils.sys.mjs:154
   readUpdateConfig resource://gre/modules/UpdateUtils.sys.mjs:839
   _beforeUIStartup resource:///modules/MailGlue.sys.mjs:551
   observe resource:///modules/MailGlue.sys.mjs:414

UpdateUtils.sys.mjs:865:15 17:11:17.093 1733591477093 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled 17:11:17.093 1733591477093 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 17:11:17.946 NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get] FileUtils.sys.mjs:28 17:11:17.946 Uncaught NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code:

   showWhatsNewPage chrome://messenger/content/specialTabs.js:1034
   openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:740
   onLoad chrome://messenger/content/messenger.js:174

specialTabs.js:1034

   showWhatsNewPage chrome://messenger/content/specialTabs.js:1034
   openSpecialTabsOnStartup chrome://messenger/content/specialTabs.js:740
   onLoad chrome://messenger/content/messenger.js:174

17:11:36.077 Uncaught : Component returned failure code: 0x8055001e [nsIMsgDBView.open]

   _createView resource:///modules/DBViewWrapper.sys.mjs:1214
   _applyViewChanges resource:///modules/DBViewWrapper.sys.mjs:1524
   _enterFolder resource:///modules/DBViewWrapper.sys.mjs:1282
   open resource:///modules/DBViewWrapper.sys.mjs:897
   _onSelect chrome://messenger/content/about3Pane.js:2756
   handleEvent chrome://messenger/content/about3Pane.js:1725
   updateRowClasses chrome://messenger/content/tree-listbox-mixin.mjs:717
   updateSelection chrome://messenger/content/tree-listbox-mixin.mjs:599
   _onClick chrome://messenger/content/tree-listbox-mixin.mjs:189
   handleEvent chrome://messenger/content/tree-listbox-mixin.mjs:156

DBViewWrapper.sys.mjs:1214 17:12:11.849 1733591531849 Toolkit.Telemetry WARN TelemetryController::_delayedInitTask - saveUninstallPing failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/TelemetryStorage.sys.mjs :: getUninstallPingPath :: line 112" data: no] Stack trace: getUninstallPingPath()@resource://gre/modules/TelemetryStorage.sys.mjs:112 removeUninstallPings()@resource://gre/modules/TelemetryStorage.sys.mjs:2035 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:2022 saveUninstallPing()@resource://gre/modules/TelemetryStorage.sys.mjs:368 saveUninstallPing()@resource://gre/modules/TelemetryControllerParent.sys.mjs:738 setupTelemetry/this._delayedInitTask<()@resource://gre/modules/TelemetryControllerParent.sys.mjs:887 17:13:36.200 Use of nsIFile in content process is deprecated. NetUtil.sys.mjs:249:50 17:13:36.249 Unknown descriptor 'font-named-instance' in @font-face rule. Skipped to next declaration. start-style.css:260:23 17:13:36.249 Unknown descriptor 'font-named-instance' in @font-face rule. Skipped to next declaration. start-style.css:268:23 17:13:45.735 Unknown property '-moz-border-radius'. Declaration dropped. codemirror.css:244:22


2) Troubleshooting Information


 Application Basics
   Name: Thunderbird
   Version: 128.4.3esr
   Build ID: 20241108210256
   Distribution ID:
   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.4.3
   OS: Windows_NT 10.0 19045
   OS Theme:
   Launcher Process:
   Multiprocess Windows:
   Fission Windows:
   Remote Processes: 2
   Enterprise Policies:
   Google Location Service Key:
   Google Safebrowsing Key:
   Mozilla Location Service Key:
   Safe Mode:
   Memory Size (RAM):
   Disk Space Available:
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
   account17:
     INCOMING: account17, , (imap) miltonkeynes.theukhost.net:993, 3, 3
     OUTGOING: , miltonkeynes.theukhost.net:465, 3, 3, true
   account19:
     INCOMING: account19, , (imap) miltonkeynes.theukhost.net:993, 3, 3
     OUTGOING: , miltonkeynes.theukhost.net:465, 3, 3, true
   account28:
     INCOMING: account28, , (imap) euk28.eukhosting.net:993, 3, 3
     OUTGOING: , euk28.eukhosting.net:465, 3, 3, true
   account29:
     INCOMING: account29, , (imap) euk28.eukhosting.net:993, 3, 3
     OUTGOING: , euk28.eukhosting.net:465, 3, 3, true
   account30:
     INCOMING: account30, , (imap) euk28.eukhosting.net:993, 3, 3
     OUTGOING: , euk28.eukhosting.net:465, 3, 3, true
   account31:
     INCOMING: account31, , (imap) euk28.eukhosting.net:993, 3, 3
     OUTGOING: , euk28.eukhosting.net:465, 3, 3, true
   account32:
     INCOMING: account32, , (imap) euk28.eukhosting.net:993, 3, 3
     OUTGOING: , euk28.eukhosting.net:465, 3, 3, true
 Libraries
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       OTR
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 Calendar Settings
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     URI:
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     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organiser Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Isolated Web Content: 1
     GPU: 1
 Add-ons
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       British English Dictionary (Darmeth)
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       dictionary
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 Security Software
   Type: Name
     Antivirus: ZoneAlarm NextGen
     Antispyware:
     Firewall: ZoneAlarm NextGen Firewall
 Legacy User Stylesheets
   Active: false
   Stylesheets: No stylesheets found
 Graphics
     Features
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     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
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     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
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     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.4355)
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     Description: NVIDIA NVS 300
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     Device ID: 0x10d8
     Driver Version: 21.21.13.4201
     Driver Date: 11-14-2016
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     GPU #2
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     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
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     Display1: 1280x1024@60Hz scales:1.000000|1.000000
     DisplayCount: 2
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=2 error=0
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     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
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     Decision Log
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     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
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   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
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     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)
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 Environment Variables
   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\mark\AppData\Roaming\Thunderbird\Crash Reports
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   print.printer_Microsoft_Print_to_PDF.print_to_file: false
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
   print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
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   print.printer_Mozilla_Save_to_PDF.print_bgcolor: false
   print.printer_Mozilla_Save_to_PDF.print_bgimages: false
   print.printer_Mozilla_Save_to_PDF.print_duplex: 0
   print.printer_Mozilla_Save_to_PDF.print_edge_bottom: 0
   print.printer_Mozilla_Save_to_PDF.print_edge_left: 0
   print.printer_Mozilla_Save_to_PDF.print_edge_right: 0
   print.printer_Mozilla_Save_to_PDF.print_edge_top: 0
   print.printer_Mozilla_Save_to_PDF.print_footercenter:
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   print.printer_Mozilla_Save_to_PDF.print_margin_bottom: 0.5
   print.printer_Mozilla_Save_to_PDF.print_margin_left: 0.5
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   print.printer_Mozilla_Save_to_PDF.print_orientation: 0
   print.printer_Mozilla_Save_to_PDF.print_page_delay: 50
   print.printer_Mozilla_Save_to_PDF.print_paper_height: 11.6929
   print.printer_Mozilla_Save_to_PDF.print_paper_id: iso_a4
   print.printer_Mozilla_Save_to_PDF.print_paper_size_unit: 0
   print.printer_Mozilla_Save_to_PDF.print_paper_width: 8.26772
   print.printer_Mozilla_Save_to_PDF.print_resolution: 0
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All spaces are removed when pasting text

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Hello! After the recent update, any text I insert remains without spaces and all words are written together. I disabled all extensions: no result. The problem did not occur in other browsers.

Asked by 1max 2 days ago

Last reply by 1max 2 days ago

Thunderbird e-mail replies look like HTML wireframes; white-on-white fonts

[I'm not finding the exact answer to my question in the forum, so please forgive me if this question is asked/answered in some other manner.] Whenever I forward or reply… (read more)

[I'm not finding the exact answer to my question in the forum, so please forgive me if this question is asked/answered in some other manner.]

Whenever I forward or reply to-mail, the message looks like some kind of "raw HTML" format (with boxes and other formatting); and the fonts--including the message I'm trying to write--is always some kind of random foreground/background color combination. Many times that combination is a VERY VERY light gray foreground, on top of a white background, and I can't read what I'm typing unless I highlight it. Other times, it's in what I guess is "dark mode" (white font on dark background)--but then the attached e-mail below my response, which contains dark font, is illegible. I've attached samples of each.

Of particular note is that when I send these messages, the recipient sees a normal message and formatting. It's only when I'm composing them is it problematic.

Other than messing with the myriad mouse clicks on the "text color" and "background color" squares, how do I make my replies legible to my eyes, and consistent in formatting?

Thanks.

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For about 2 weeks now, the audio volume on youtube videos fluctuates up and down. The volume starts off low when a person starts to talk. For example, when the person in the video starts to talk, their voice volume is very low then within a second or two, the volume rises to normal as they talk. When they finish a sentence and start a new one (when there is a short pause in the audio) their voice is again at a very low volume, rising to normal in a second or two. This repeats as they speak throughout the entire video. This is not specific to any youtube video or youtube channel, it happens on all youtube videos. I have tried updating all audio drivers in Windows 11 - no improvement. I have tried rebooting the computer - no improvement Firefox is up to date, version 133.0 I have tried watching the same videos using Chrome and I do not have this problem. Any help correcting this would be greatly appreciated.

Thanks, Brad

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I switched Windows from 10 to 11, reinstalled Firefox and logged in into my Sync account. But none of the bookmarks are importing - I've tried other mail that might be used, but it prompts me to create a new password, so I'm pretty sure I got the right e-mail. How can I check what is stored for my account and how to restore the bookmarks? I forgot to export them to HTML before formatting my C: drive...

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Asked by Seunggyu Kim 3 days ago

Not a Valid Signature Error While Other Clients Validate It

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Hi everyone,

I'm encountering an issue with Thunderbird (version 128.5.1.esr) on Windows 11 with the latests updates that I can't seem to figure out. Whenever I receive a digitally signed email, Thunderbird reports that the signature is "not valid" accoridng to the provided screenshot.

Here's the strange part:

The same email shows a valid signature in other mail clients, including Outlook (iOS, Android, Windows, macOS) and Apple Mail on macOS.

The email is sent using a golan application (GitHub Repo https://github.com/theexiile1305/go-mail) , so it should be consistent across the board.

I can't understand why Thunderbird alone is flagging this as invalid. Has anyone else faced this issue or knows what might be causing it? Could it be related to how Thunderbird verifies signatures or interacts with certain certificates? How can I access the logs to get a deeper insight into this issue?

Thanks in advance for any insights!

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