Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

HOw do I get my Firefox Icon to work? It seems to be frozen. I use it for 4 years with out issues.

  • 2 antwoorden
  • 1 heeft dit probleem
  • 7 weergaven
  • Laatste antwoord van cor-el

more options

I click on the Firefox Icon and two images pop up as always, however it does not connect to the internet. Help please!

I click on the Firefox Icon and two images pop up as always, however it does not connect to the internet. Help please!

Alle antwoorden (2)

more options

Hello EdwinTrellue

Try to download a new version of firefox with your safari and delete the current, and then install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

more options

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.