Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Browser hacked?

  • 2 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av FredMcD

sierramcgivney
sierramcgivney
more options

So I was reading manga and the top fifth of my monitor went white. Full white. Non-interactable. Almost like it's not there. I can't access task menus or bars. No tabs. No search. Nothing. Uninstalled and Reinstalled and problem persists. Cleared cache and cookies.

OS Info: Edition: Windows 10 Home Version: 20H2 Installed: ‎8/‎1/‎2021 OS build: 19042.1288 Experience: Windows Feature Experience Pack 120.2212.3920.0

Device Info: Processor: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz 3.60 GHz Installed RAM: 16.0 GB (15.7 GB usable) System type: 64-bit operating system, x64-based processor

Mozilla Info: Up to date. Checked for updates by using keyboard commands (Ctrl+Alt+A).

So I was reading manga and the top fifth of my monitor went white. Full white. Non-interactable. Almost like it's not there. I can't access task menus or bars. No tabs. No search. Nothing. Uninstalled and Reinstalled and problem persists. Cleared cache and cookies. '''OS Info:''' Edition: Windows 10 Home Version: 20H2 Installed: ‎8/‎1/‎2021 OS build: 19042.1288 Experience: Windows Feature Experience Pack 120.2212.3920.0 '''Device Info:''' Processor: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz 3.60 GHz Installed RAM: 16.0 GB (15.7 GB usable) System type: 64-bit operating system, x64-based processor Mozilla Info: Up to date. Checked for updates by using keyboard commands (Ctrl+Alt+A).
Attached screenshots

Valgt løsning

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Les dette svaret i sammenhengen 👍 1

All Replies (2)

sierramcgivney
sierramcgivney Eieren av spørsmålet
more options

Note: It's ONLY Firefox. Everything else works fine.

FredMcD
FredMcD
more options

Valgt løsning

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?