Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

firefox crashes even when I installed it and uninstalled it again and again.

  • 3 svar
  • 1 har dette problemet
  • 14 views
  • Siste svar av firfox784

firfox784
firfox784
more options

I installed firefox about a year ago but never used it. Now I want to use it, but when I open it it just crashes... I've tried install and uninstall it over and over again, but it doesn't work. I've seen this page ( https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash ) so I'm following the steps there provided.

THis is the Crash ID: ID del fallo: bp-ef6f815f-b91a-4300-bef6-36b592130704

Hope you can help me. Nice day

firfox784

I installed firefox about a year ago but never used it. Now I want to use it, but when I open it it just crashes... I've tried install and uninstall it over and over again, but it doesn't work. I've seen this page ( https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash ) so I'm following the steps there provided. THis is the Crash ID: ID del fallo: bp-ef6f815f-b91a-4300-bef6-36b592130704 Hope you can help me. Nice day firfox784

All Replies (3)

kobe
kobe
more options

Do you have Tuneup Utilities, if so disable it or uninstall it.

philipp
philipp
  • Moderator
more options

hello, this looks like a problem with the sprotector.dll library on your system with might be part of adware/malware.

go to the windows control panel / programs and remove suspicious entries like "search assistant", toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

firfox784
firfox784 Eieren av spørsmålet
more options

waka Flocka, I don't have tuneup utilities... Philipp I've no suspicious entries.. I'll try malwarebytes.