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Learn how you can respond to tweets from the official @FirefoxSupport Twitter account

__TOC__ = Responding to support tweets from @FirefoxSupport = Once you’re experienced enough on #fxhelp, you can then apply to the next level of contribution in the Social Support program. A contributor on this level can get access to the Conversocial tool and could answer from our official account, [https://twitter.com/FirefoxSupport @FirefoxSupport]. A contributor must complete two weeks of the first level of involvement to be considered for this set of contributions. See [[Roles in the Social Support Program]] to learn more about the different roles on Social Support. ==Social Support with Conversocial== If you’ve passed the two weeks incubation period on #fxhelp, you can apply to get access on Conversocial through [https://forms.gle/jCs7sTiQW5z2D3PU8 this form]. With Conversocial, a contributor would be able to reply from our official account, [https://twitter.com/FirefoxSupport @FirefoxSupport]. But before applying, make sure that you meet the following criteria to get access to the tool. ===Criteria to get access to Social Support on Conversocial=== * You have at least 2 weeks of experience contributing to Social Support using #fxhelp * Demonstrate a good sense of support skill and respect to users * Provide clear instructions and objective responses * Showing interest in improving your responses and seek feedback from other team members * Show responsibility for how you speak and how you act on social networks, even if it is your personal account * You have signed a Non-Disclosure Agreement (NDA) {warning}'''Note:''' To see the full guidelines on using Conversocial, please see: [[Social Support - How to use the tool]]. {/warning} {note} =Complete Social Support guidelines= If you're interested in supporting Firefox users on social media (mainly, Twitter), please follow along these guidelines that will help explain how we do things: *[[Social Support - Guidelines]] — An overview of how to get started on Social Support *[[Social Support - Responding from personal account]] - Learn how you can contribute using personal Twitter account **[[Social Support - Configure tools and workspace]] - Learn how to configure your tools and workspace *'''[[Social Support - Responding from @FirefoxSupport]] - Learn how you can reply to tweets from @FirefoxSupport (You're here!)''' **[[Social Support - How to use use the tool]] — How to use features in Conversocial to reply to tweets **[[Social Support - Contributor roles]] — Learn more about various roles in Social Support **[[Conversocial - Escalation process]] — How to escalate a tweet in Conversocial **[[Conversocial - Tagging guidelines]] — How to use tag in Conversocial * To see more guidelines on Social Support contribution, click [https://support.mozilla.org/en-US/products/contributor/social-support here] {/note}