Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

FF 57.0.1 does not uninstall FF 57.0

  • 4 respostas
  • 2 têm este problema
  • 4 visualizações
  • Última resposta de sg08234

more options

When installiing FF 57.0.1: FF 57.0 stays installed (Program and functions - Windows 7 Pro 64 Bit)

What to do (for plenty of clients)?

Thanks - Michael

When installiing FF 57.0.1: FF 57.0 stays installed (Program and functions - Windows 7 Pro 64 Bit) What to do (for plenty of clients)? Thanks - Michael

Solução escolhida

Did you confirm that there are actually two Firefox versions installed on the hard drive and that this isn't a problem with the Windows Registry where the updater failed to remove/update the previous version, but merely added a new entry?

The updater would normally always replace the previous Firefox version, but there might be a switch from 32-bit to 64-bit in some cases and a new full version would be installed.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
Ler esta resposta 👍 2

Todas as respostas (4)

more options

Have you tried uninstalling 57.0? Remember to backup your firefox backup folder C:\Users\(yournamehere)\AppData\Local\Mozilla and also C:\Users\(yournamehere)\AppData\Roaming\Mozilla just incase.

If you have tried, what else have you tried? What version of windows are you using? What are your computer specs?

more options

Yes I can manually deinstall 57.0 - But this is not a pleasure for appr. 100 clients.

I install FF 57.0.1 via GPO (Server 2012) on Windows 7 Pro clients (no special specs) using the Firefox Setup 57.0.1.exe from Firefox.

Thanks - Michael

more options

Solução escolhida

Did you confirm that there are actually two Firefox versions installed on the hard drive and that this isn't a problem with the Windows Registry where the updater failed to remove/update the previous version, but merely added a new entry?

The updater would normally always replace the previous Firefox version, but there might be a switch from 32-bit to 64-bit in some cases and a new full version would be installed.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
more options

Thanks for your support! Case may be closed.

Michael