Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Receiving SAML Error / HTTP Status 401 when logging into Mozilla Connect

  • Nenhuma resposta
  • 0 têm este problema
more options

I followed the instructions that Eduardo from the Mozilla Support Team sent (see below) and I'm still unable to sign into Mozilla Connect.

"Before signing back into Mozilla Connect, I recommend refreshing your Firefox installation and clearing the cookies and cache for mozilla.org in order to eliminate any potentially faulty configuration files in Firefox, as these may also be causing the connection issue you're experiencing. You can also try opening a Private Window to access Connect."

I've re-linked my Mozilla account with my Google one but I still receive the 401 error when trying to access Mozilla Connect. I have also tried the disabling Windows Defender and Nord VPN & Threat Protection Pro.

I will note that I'm able to access Accounts and Support without issue.

I don't know what else I can do, this seems like I need someone from Mozilla to take action? ---

My original message:

> Whenever I try to access Mozilla Connect and Sign In, I am met with the following page: > > HTTP Status 401 – > type Status Report > Description http.401 > > I think this stems from me disconnecting and closing the account because it didn't register/sign-in through my Mozilla/Firefox account. I want to create a new one that is linked properly.

I followed the instructions that Eduardo from the Mozilla Support Team sent (see below) and I'm still unable to sign into Mozilla Connect. "''Before signing back into Mozilla Connect, I recommend refreshing your Firefox installation and clearing the cookies and cache for mozilla.org in order to eliminate any potentially faulty configuration files in Firefox, as these may also be causing the connection issue you're experiencing. You can also try opening a Private Window to access Connect.''" I've re-linked my Mozilla account with my Google one but I still receive the 401 error when trying to access Mozilla Connect. I have also tried the disabling Windows Defender and Nord VPN & Threat Protection Pro. I will note that I'm able to access Accounts and Support without issue. I don't know what else I can do, this seems like I need someone from Mozilla to take action? --- My original message: > Whenever I try to access Mozilla Connect and Sign In, I am met with the following page: > > HTTP Status 401 – > type Status Report > Description http.401 > > I think this stems from me disconnecting and closing the account because it didn't register/sign-in through my Mozilla/Firefox account. I want to create a new one that is linked properly.
Capturas de ecrã anexadas

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.