Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

on exit from firefox I get message saying ransomeware detected

Rustyg500
Rustyg500
more options

Been running current version of Firefox for a week or so and today upon exiting Firefox I get a message from Acronis saying ransomware is trying to infect my system. TGhe message requested block? and restore files. ' I uninstalled Firefox and reloaded it from Mozilla.com and now Firefox will not start. ' Getting message "Windows cannot access the specified device,path, or file. You may not have appropriate permissions to access the item" ' I am using a administrative user ID as always so I am at wits end as to what to do about this. ' Any help would be appreciated.

Been running current version of Firefox for a week or so and today upon exiting Firefox I get a message from Acronis saying ransomware is trying to infect my system. TGhe message requested block? and restore files. ' I uninstalled Firefox and reloaded it from Mozilla.com and now Firefox will not start. ' Getting message "Windows cannot access the specified device,path, or file. You may not have appropriate permissions to access the item" ' I am using a administrative user ID as always so I am at wits end as to what to do about this. ' Any help would be appreciated.

Soluție aleasă

I'm not familiar with Acronis security software. The first step is to make sure you are not actively being attacked. While I don't know what is best for stopping and rolling back ransomware attacks, you could try the general cleaning tools listed in our support articles: Troubleshoot Firefox issues caused by malware.

Citește acest răspuns în context 👍 1

Toate răspunsurile (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Soluție aleasă

I'm not familiar with Acronis security software. The first step is to make sure you are not actively being attacked. While I don't know what is best for stopping and rolling back ransomware attacks, you could try the general cleaning tools listed in our support articles: Troubleshoot Firefox issues caused by malware.