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why do I keep getting a firefox.exe - Application Error whe I shut down firefox?

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destevenson63
destevenson63
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After firefox automatically updated to version 11, I get an error when I shut down firefox:

firefox.exe - Aplication Error The instruction at :0x7c809af1" referenced memory at "0x00100000". the memory could not be "read". click OK to terminate the program

When I click OK the same message pops up. It will not allow the system to shut down I have to huld in the power button to force a shut down. I have tried a clean install including deleting the mozilla folder and it is still happening.

After firefox automatically updated to version 11, I get an error when I shut down firefox: firefox.exe - Aplication Error The instruction at :0x7c809af1" referenced memory at "0x00100000". the memory could not be "read". click OK to terminate the program When I click OK the same message pops up. It will not allow the system to shut down I have to huld in the power button to force a shut down. I have tried a clean install including deleting the mozilla folder and it is still happening.

Toate răspunsurile (2)

Vivek
Vivek
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Hi,

Please check if this happens in Safe Mode. If the problem persists, please also try to Disable the Plugins in Tools (Alt + T) > Addons.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

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cor-el
cor-el
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It is possible that plugins aren't unloading properly, so also check for problems with plugins.

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.