While creating a new profile, there is an option to choose the Path, so create a folder and choose that.

Create a new profile

• https://support.mozilla.org/en-US/kb/profiles-tb

Moving Data's from old profile to new profile.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird
• http://kb.mozillazine.org/Profile_Manager

I used the first link above and found out I have two profiles. The error message I got references one of the profiles. I am not sure if I need to switch the other profile, if so how do I switch to it? Do I need to combine them into one profile?

I got an error page when I clicked on the second link above about transferring data.

First of all check what profile you're currently using: Help (Alt-H) - Troubleshooting Information - Profile Folder - Open Folder

Please post the result (the entire path).

The path I get is: Local Disc (C:) / Users / Dell User / AppData / Roaming / Thunderbird / Profiles / nuxzz3yx.default.

Also other information that might be useful: Incoming server: (imap) mail.comcast.net:110 Outgoing server: smtp.comcast.net:465 my other profile: pvlwkwtj

Go to your account settings - server settings. Check the 'Local directory' setting. It should be something like C:\Users\Dell User\AppData\Roaming\Thunderbird\Profiles\nuxzz3yx.default\ImapMail\mail.comcast.net

Incoming server: (imap) mail.comcast.net:110

I really doubt that this will work, port 110 is the port for POP.

Are you certain the account is an IMAP account? If not, the above path would look different.

I found out the local directory is missing the "mail.comcast.net" at the end.

How do I know for certain what the settings are for Comcast (Imap or POP, and the numeric for the ports)?

Check with Comcast about the correct server settings. I'd assume they do have a support web site.

Note, the type of account affects the path in the 'Local directory' setting. So make sure to very it is correct in case something is changing.

I got the correct port numbers from Comcast. The server is POP. How do I change the settings from IMAP to POP?

https://support.mozilla.org/en-US/kb/faq-changing-imap-pop

I was able to switch to POP. I tried Thunderbird to send a test email but the server, times out not sending the email. The emails on Comcast website transferred to my INBOX. However, I think I have lost all my past year's worth of the emails that were in my account. Are they truly gone? How do I get the sending emails to work?

My incoming email seems to be working, however, outgoing emails does not. The server times out and my emails fail to send. I set my outgoing port to 587. How do I get my outgoing emails to send?

When changing from IMAP to POP, I do not have my old emails. Is there a way to retrieve them?

I think I have lost all my past year's worth of the emails

What exact steps did you do for creating the new account?

Where exactly were your missing messages stored?

I got the correct port numbers from Comcast.

What are the exact settings you received from Comcast?

I tried to follow the exact steps outlined in the Mozilla support FAQ Changing IMAP to POP it didn't follow exactly what was outlined. Unfortunately I didn't document exactly what I did. I was able to create the new account but it was blocked by my old account with an error message that this new account is a duplicate. I could see that the new account was already switched to POP without the tricks that was outlined. I tried different things but when I canceled the Account Settings suddenly the things came to life where my emails on Comcast dumped into my Inbox but all the previous emails from Charter are now gone. I can now receive emails from Comcast but when I send emails from Thunderbird the server times out and fails to send the email. When I canceled, did it wipe out all of the old emails? Is there something still incorrect in my sending settings?

I had a lot of emails still in Inbox and Send, which I tried to move to other folders but they were getting too full to do so in my previous email address (davidgerboth@charter.net). This was in my profile: nuxzz3yx. What I converted to is still that same profile.

What I got from Comcast for Thunderbird was: Outgoing Server (SMTP): Settings Description: Comcast Server Name: smtp.comcast.net Port: 587

Security and Authentication Use name and password is checked User name: your Comcast user name Use secure authentication: left unchecked Connection Security (pulldown): STARTTLS

Server settings (these are the incoming settings) Server Type: POP Mail Server Server Name: mail.comcast.net Port: 995 User name: your Comcast user name

Security settings section Use secure connection: SSL button is selected Use secure authentication: left unchecked

all the previous emails from Charter are now gone

Without knowing what exactly you did it's virtually impossible to tell what went wrong. In general, creating a new account with Comcast should not impact an existing Charter account, these two would be completely independent from each other. My best guess is you did somehow mess with the Charter account when trying to add the new Comcast account in the first place.

they were getting too full

What does this mean?

To determine what's still wrong with your Comcast SMTP settings, can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

What I did originally was replaced Charter with Comcast in all of the fields that I could find in the menu and it did generate something. I think Thunderbird created a new profile but I was getting an error message not to use the old profile. I assume the default was still on the old profile.

A year ago I moved to Eagan that does not have Charter service and I was forced to go with Comcast. I started to switch to Comcast at that time but I couldn't get Thunderbird to accept Comcast. Apparently Charter continued to work without service with them and I continued to use my old email address. A year later, my let my inbox and send get too full as I got a warning that I was 95% full. I started deleting and moving emails to other folders but the percentage continued to go up. I removed about 50% of my emails from Inbox and send when it reached 100% and everything locked up. Someone told me the problem was on the Charter server end and not on my end. Since I have no service with Charter, they can't fix it for me and I have to make my switch. I been having problems ever since trying to interface Comcast with Thunderbird. The incoming appears to be working fine but my send is still having problems.

Alt H gives me Internet Explorer Help. Is that what you want?

What I did originally was replaced Charter with Comcast

That was a bad idea. It would have been enough just to add the new account, not trying to modify an existing one.

Alt H gives me Internet Explorer Help. Is that what you want?

No, you're supposed to select 'Troubleshooting Information' from the menu, not 'Help Contents'.

I found the Troubleshooting Information screen. I am not sure how to post that here. My Mail and News Accounts has "account3" containing: Incoming Name: (pop3) mail.comcast.net995 Connection security: SSL/TLS Authentication method: Normal password Outgoing Name: smtp.comcast.net587 Connection security: SSL/TLS Authentication method: Normal password Default: true

Is there a way to fix the doctored account or should I start all over?

For 'smtp.comcast.net' you'll have to select 'STARTTLS' for 'Connection Security', not 'SSL/TLS'.

It works. Thanks.

Do I consider all my past emails now lost in the process?

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