I had some problems, got a ticket issued, was told to reset all to defaults on firefox. I did that, now the last 2 days, I have had more than 12 times where firefox cannot connect with the server. It does work sometimes., but it seems to be getting worse. I am certain it is not the hardware in this case. It was not until I saw a search engine called Whitesmoke in the search field, that problems began. I went through all the recommended ways to remove and ultimately I was successful, I think, could the server problem be caused by this Whitesmoke search engine hijacker? Please provide a solution, I am sure I am not the only one experiencing this. My system has also slowed down to a snails pace since I reset to your defaults, what can be done about that? Thanks so much for your help. Kathy Vega